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Knowledge Base

Online Reviews as the Lifeblood of Brand Loyalty

4 Technologies Improving Retail Operational Efficiency

Why Customers’ Loyalty Is Important for a Business

How to Ensure the Rights of Your Customers Are Protected

How to Transform Help Desk Services With Cloud Computing

Top Habits of Highly Effective Founders

You’re Not Liable for Credit Card Fraud but Here’s What to Do About It

How to Ensure Great Customer Service for Your Ecommerce Business

7 Ways to Keep Your Customers Happy and Satisfied

How to Get Google Recognize Your Business as a Legitimate Brand

Self-Employed? Here’s How to Claim Lost Wages After an Accident

Top Stress Management Tips for Customer Service Professionals

iGaming – A Customer’s Perspective on the Importance of Live Chat Support

What Is Good Customer Service in the Trucking Industry?

Startups Making a Difference in Lending and Insurance in 2021

The Driving Factors Behind a Successful Business

5 Tips for Customer Service Professionals Working From Home

8 Business Tips a Management Major Won’t Teach You

A Guide to Building Brand Visibility Online

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Customer Connect Expo 2025
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Latest Articles

  • The Future of Contact Centers: Remote Work, AI, and Workforce Optimization
  • Is Agentic AI Ready to Take Over the Contact Centre?
  • Case Studies: How Leading Brands Improved Customer Satisfaction with CX Tech
  • The ROI of Omnichannel Customer Service: Metrics You Need to Track
  • How to Choose the Best Contact Center Software for Your Business

Customer Service News

  • Customer Service Champions: Three Businesses Earn 16th Consecutive Talk Award
  • Armenia Outshines Europe in Service Excellence, Says Expert
  • The Future of Customer Support? Realbotix Introduces AI-Powered Robots
  • BluStream Doubles Its User Base and Appoints VP of Product Marketing
  • GeoComputing Group Expands Support Center Operations to Round-the-Clock, Round-the-Globe with New Australia Location

Knowledge Base

  • How Discipline Drives Business Productivity? Lessons Learned!
  • How to Use Edge Computing for Real-Time Financial Data Processing
  • Why Spade69 Casino Is Considered One of the Best Online Casinos for Australians
  • Overview of the Most Popular Slots at Casinochan – Hits Among Players
  • Simple Customer Service Tips for Entrepreneurs in 2025

Manager’s Toolbox

  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only
  • What Is Buridan’s Ass and How Does It Impact Customer Service Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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