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Knowledge Base

5 Magical Headsets for Customer Service

Writing a Research Paper: Overview of the Best Tips to Follow

How to Provide Outstanding Customer Service as a First-Time Business Owner

Can I Still Win a Slip and Fall Case If I’m Partially at Fault?

How Can New Technologies Enhance Your Customer Experience?

What Factors Should be Considered When Outsourcing API Development?

How to Launch a Startup in Europe

How Can New Technologies Enhance the Customer Experience?

The Value of Real Customer Service

Customer Service Email Writing Tips: Simple Ways to Be Effective

Why You Shouldn’t Avoid Globalization for Your International Businesses

What Good Customer Service Looks Like in the Auto Industry

How Can Colocation Data Centres Improve Customer Experience Levels During COVID-19?

6 Ways You Can Attract New Customers to Your eCommerce Business

How to Deal With Snail Mail if You’re Travelling Often

5 Things to Keep in Mind When Starting a Business Overseas

Key Customer Retention Strategies for Alternative Lenders

Effective Ideas for Improving Customer Service Experience

How Customers Can Get Compensated for Mesothelioma

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Customer Connect Expo 2025
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Latest Articles

  • Are You Doing Your Best to Drive Customer Service?
  • Optimizing AWS Compute and Storage for Generative AI Workloads
  • Building a Smarter Contact Centre with AI and Automation
  • The Franchise Owners Guide to Providing Outstanding Customer Care
  • Beyond the Spreadsheet: Automating Performance Reports Clients Can Trust

Customer Service News

  • 40% of Brits Willing to Pay for Human Support From Brands Over AI
  • Sabio Group’s Customers Receive Numerous Recognition at UK National Contact Centre Awards
  • TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven Customer Experience Solutions
  • Sanas Unveils First-Ever AI-Powered Simultaneous Language Translation: Real-Time Speech-to-Speech Translation
  • French CX Leaders Embrace AI Revolution as Sabio’s Disrupt Makes Sold-Out Paris Debut

Knowledge Base

  • How Professionals Create Engaging LinkedIn Carousels Using AI Tools
  • Creating Vibrant Art Showcase Videos with CapCut Desktop
  • When Words Matter Most: My Journey Toward Earning a Letter of Recommendation That Truly Reflected Me
  • From Overwhelmed to Organized: How I Learned to Navigate Academic Pressure
  • Inside a PR Agency: Strategies That Drive Media Coverage and Influence

Manager’s Toolbox

  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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