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Knowledge Base

3 Ways to Run a Successful Tiny Business

What Is Ad Tech and Why Should You Care About It?

How to Improve Customer Service in the Construction Industry

Techniques to Prioritize Your Customers’ Satisfaction

The True Cost of the Amazing Customer Service

How to Communicate With Customers From Diverse Cultural Backgrounds

Launch Your Pop Up Shop in 5 Easy Steps

Six Things Customers May Be Reluctant to Share With Auto Insurers

How to Remove Yourself From Data Brokers

Key Considerations for Customer Service in the Hospitality Industry

4 Things Your Customers Shouldn’t Have to Wait for and Why They’re So Important

Why Academic Writing Skills Are Useful for Managers

Palletizing Robot – Machine Handling Tasks in the Factory Best Left to Robots

Best Collaboration Tools for Businesses

Top 3 Ways to Make Your Home Office Productive

The Ultimate Guide to a Career in Customer Support

6 Reasons That Will Compel You to Get an Online MBA

How You Can Use Smart Tech to Manage Your Team

10+ Tips on How to Utilize Customer Tracking in Business

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Customer Connect Expo 2025
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Latest Articles

  • How to Write a Strong and Effective Customer Service Conclusion
  • Top 50 Positive Words and Phrases for Customer Service
  • The Impact of Voice AI and Speech Analytics on Contact Centers
  • How to Train Your Customer Service Team on New CX Technologies
  • Essential Features Every CX Software Should Have in 2025

Customer Service News

  • Twilio Launches Next-Generation Customer Engagement Platform
  • Milesight’s Smart Restroom Tech: Redefining Customer Experience
  • Spice Island Beach Resort Receives Customer Excellence Honor from British Airways Holidays
  • Revealed: Fintechs with the Most Customer Complaints 
  • Boosting Customer Service: Target Claims Express Self-Checkout Success

Knowledge Base

  • Technical Indicators Show That Cardano Could Be On the Verge of a Breakout
  • Casino Kingdom’s Growing Popularity in New Zealand – Key Features of the Platform
  • How to Avoid Mistakes When Playing at Hellspin Casino – Tips for Beginners
  • PokieSurf Casino: Free Spins, Bonus Buys and Multipliers: What Really Matters in Online Pokies?
  • 5 Departments Using AI Avatars for Daily Communication

Manager’s Toolbox

  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only
  • What Is Buridan’s Ass and How Does It Impact Customer Service Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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