Welcome to CSM – The Journal & Resource for Customer Service Managers & Professionals.
CSM is a free service which aims to help the thousands of dedicated professionals working in customer service around the world.
Bringing you news, tools, articles & resources CSM aims to be the website of choice for Customer Service Managers & professionals.
Our community is growing every day with people who are passionate about great customer service!
We always appreciate your feedback and suggestions and look forward to getting to know you—our customers.
Ian Miller, Editor