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Knowledge Base

3 Ways Azure Can Improve Your Customer Service Instantly

6 Essential Things an Employer Should Include in an Employment Contract

Bridging the Engagement Capacity Gap

Looking for Extra Income? 5 Hobbies That Can Make You Money

7 Ways to Provide Online Sports Betting Customer Service

How to Create a Successful Business Website

4 Ways to Create a Better Online Customer Service Experience

The Important Role of Customer Service in Financial Products

Angular: A Great Choice for Various Types of Business Solutions

Important Factors to Consider Before Moving to the Big Apple

How Staff Can Protect Their Data and Company Information Whilst Working From Home

How Can Good Construction Site WiFi Help Enhance Customer Service in the Construction Sector?

Services That Can Help You Minimize Chargebacks

I Want To Fortify My CV – Where Does Customer Service Fit In?

The Major Benefits of Utilizing CRM for Your Business

The Essential Guide To Simplifying Your Customer Invoice System

Key Considerations for Customer Service in the Hair and Beauty Industry

How Online Learning Can Help Employees Improve Their Performance at Work

The Importance of a Personal Statement for Business Management CV

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Customer Connect Expo 2025
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Latest Articles

  • The Drive to Service Excellence: How Self-Serve Empowers Customers and Redefines Industry Standards
  • What Crypto Exchanges Can Teach Every Customer Service Team
  • How to Choose the Right Packaging Materials for Customer Experience
  • Top Trends in Cashback Website Development That Improve Customer Experience
  • 7 AI Tools to Boost Customer Experience for Support Teams

Customer Service News

  • Ultatel Launches Intelligent Voice AI Agent to Streamline Task Automation Across Departments
  • 2025 NiCE International CX Excellence Awards Celebrate Customer Service Leaders
  • Cekura Secures $2.4M to Create a Robust Reliability Layer for Conversational AI
  • AI Receptionist (AIR) Now Generally Available from RingCentral
  • SAP Unveils New Cloud POS System to Enhance Retail Operations

Knowledge Base

  • Ready to Play New Casino Games Online Casino Click Has for You?
  • Snap-8: The Wrinkle Reduction Peptide That Boosts Customer Satisfaction
  • A Handy Guide to Finding a Trustworthy Phone Number Provider
  • Play Firecrackers Slot by Nucleus at Red Dog Casino
  • Sports Betting at BetWhale – Start Winning Now

Manager’s Toolbox

  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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