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Knowledge Base

How Can Good Construction Site WiFi Help Enhance Customer Service in the Construction Sector?

Services That Can Help You Minimize Chargebacks

I Want To Fortify My CV – Where Does Customer Service Fit In?

The Major Benefits of Utilizing CRM for Your Business

The Essential Guide To Simplifying Your Customer Invoice System

Key Considerations for Customer Service in the Hair and Beauty Industry

How Online Learning Can Help Employees Improve Their Performance at Work

The Importance of a Personal Statement for Business Management CV

Real Estate Purchasing is Affordable. A Myth or the Reality?

The Apps You Should Get if You Want to Be Better at Managing Your Business

The Importance of Maintaining Cyber Security in Your Business

Legal Tips for Starting a Small to Medium Business (SMB)

How to Use Instagram to Boost Service and Satisfaction for Customers

Here’s What You Need to Know About the Relationship Between Sales and Customer Service

It Starts With Staff: 5 Tips for Expanding Your Business’ Team

Why is Delivering Great Customer Service Important If You Want to Become a Therapist?

Great Ways to Enhance Customer Service at Your Business

Remember in-Person Customer Service? It’s Coming Back in 2021

What to Expect From an SEO Agency

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Customer Connect Expo 2025
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Latest Articles

  • The ATS Myth is Costing Your Contact Centre Talent: What 25 Recruiters Want Every Service Leader to Know
  • 5 Ways Agentic and Conversational AI Are Transforming Enterprise Customer Experience
  • Six Ways to Turn Customer Feedback into Real Improvements
  • 5 Ways Customer Service Leaders Can Use AI to Transform Their Teams
  • Innovative Ways to Enhance Outdoor Customer Experiences

Customer Service News

  • Murf AI Launches Falcon, the Text-to-Speech API That Outperforms ElevenLabs with 55ms Model Latency Across 35+ Languages
  • FCM Travel Named to Newsweek’s 2026 Rankings of America’s Best Customer Service
  • Bromford Housing Transforms Customer Experience with AI-Powered Customer Service Centre
  • Microsoft’s AI Agents Set to Transform the Way Businesses Work
  • From Brief to Brilliance: Rhapsody Reveals Live AI Content Creation in London

Knowledge Base

  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It
  • 25 Ready-to-Use ChatGPT Prompts for Customer Service Teams
  • What is Customer Advocacy?

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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