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Knowledge Base

How to Transform Help Desk Services With Cloud Computing

Top Habits of Highly Effective Founders

You’re Not Liable for Credit Card Fraud but Here’s What to Do About It

How to Ensure Great Customer Service for Your Ecommerce Business

7 Ways to Keep Your Customers Happy and Satisfied

How to Get Google Recognize Your Business as a Legitimate Brand

Self-Employed? Here’s How to Claim Lost Wages After an Accident

Top Stress Management Tips for Customer Service Professionals

iGaming – A Customer’s Perspective on the Importance of Live Chat Support

What Is Good Customer Service in the Trucking Industry?

Startups Making a Difference in Lending and Insurance in 2021

The Driving Factors Behind a Successful Business

5 Tips for Customer Service Professionals Working From Home

8 Business Tips a Management Major Won’t Teach You

A Guide to Building Brand Visibility Online

Improving Customer Service Through Microsoft CRM Software

Health Insurance One of the Best Perks for Employees in 2021

Deadline Looming for SMCR Regulation

Industries Which Have Had a Big Impact on Online Customer Services

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Customer Connect Expo 2025
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Latest Articles

  • Building a Smarter Contact Centre with AI and Automation
  • The Franchise Owners Guide to Providing Outstanding Customer Care
  • Beyond the Spreadsheet: Automating Performance Reports Clients Can Trust
  • How to Scale Customer Care Seamlessly as Your Business Grows
  • Enhancing Customer Experience Through Integrated Digital Marketing

Customer Service News

  • TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven Customer Experience Solutions
  • Sanas Unveils First-Ever AI-Powered Simultaneous Language Translation: Real-Time Speech-to-Speech Translation
  • French CX Leaders Embrace AI Revolution as Sabio’s Disrupt Makes Sold-Out Paris Debut
  • Firstsource and Sanas Join Forces to Transform Customer Conversations with AI
  • Introducing GRAIA: The New Agentic AI and CCaaS Platform

Knowledge Base

  • Creating Vibrant Art Showcase Videos with CapCut Desktop
  • When Words Matter Most: My Journey Toward Earning a Letter of Recommendation That Truly Reflected Me
  • From Overwhelmed to Organized: How I Learned to Navigate Academic Pressure
  • Inside a PR Agency: Strategies That Drive Media Coverage and Influence
  • Why Smart Teams Are Taking Their Meetings Outdoors This Summer (And How to Do It Right)

Manager’s Toolbox

  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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