Customer Service News

Daily Themes for National Customer Service Week 2022

Free Webinar: Great Customer Service for Heat Networks

Survey Reveals Consumer Expectations Heightened as a Result of Inflationary Price Hikes

Listen, Respond, Say Sorry – Food Delivery Customers Reveal How to Make It Right

PCI Pal Launches Open Banking Payments for Contact Centres

What Makes Cape Town Attractive to the International BPO Industry

Learnship Launches Sprint to Make Customer Care Professionals Fluent in English in Record-Breaking Time

HammerRTC for Amazon Connect Now Available

The Wine Society Selects Secure Automated Payments from Encoded

Virtual Design and Collaboration in Lockdown Enhances the Customer Experience

ITS Group Release Cloud-Based Customer Service Feedback Solution

BigChange Drives Expansion at Grounds Maintenance Company Greenskape

Reputation Unveils 2022 Property Management Report Findings and Rankings

Contact Centers Close to Breaking Point According to New Global Survey

BigChange Lifts the Weight of Job Management for Upholstery2u

Sabio Group Enhances Agent-Wellbeing Offering with Latest Acquisition

Envirocare Transforms Grounds Maintenance Services with BigChange Tech 

Strong Investment in CX Sees Sabio Group Drive Record Growth

BigChange Elevates Green Ambitions for VM Elevators

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