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Customer Service News

Calabrio Spotlights Winners of Analytics Competition and One Awards at Virtual Customer Conference

Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement

Free Webinar: Voice of the Customer with TGI Fridays & More

Six Large UK Businesses Engage ECS for Contact Centre Transformation Projects in 2020

Webinar: Reduce Cost by Connecting With Customers More Easily

Introducing ‘Love2shop Contactless’ the B2B Gift Card That Rewards Staff and Customers Digitally

ECS Creates Amazon Connect Contact Centre for South East Water in Just Two Weeks

Red Box Partners with RingCentral to Deliver Next-Gen Voice and Video Capture

Customer Service and Experience Summit USA 2020 – Free Pass

Ford CFO Joins ASAPP to Help Scale Artificial Intelligence Efforts in CX Industry Disruption

PCI Pal Adds Speech Recognition Capability to Its Cloud-Based Agent Assist and IVR Payment Solutions

Mgage Delivers Mobile Payments Within RCS Messaging Solution with Conversational Commerce Channel

Intercom Brings Enterprise-Grade Efficiency and Scale to Conversational Support

Thirteen Boosts FM Services With Bigchange Mobile Cloud Tech

Customer Service and Experience Summit 2020 – Free Pass

New Contact Tracing Technology Helps Businesses Avoid Interruption Due to COVID-19

Revuze Launches a New Product Listing Optimization Tool For Marketplace Rankings

3 COVID-19 Marketing Campaigns That Were Perceived as Positive

How Haulage and Delivery Drivers Have Helped During COVID-19