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Customer Service News

Workbooks Adds Enhanced Data Quality Capabilities to Its CRM Suite

Connect Assist Launch First Sign Contact Centre Service

Customer Experience Disruptor Dixa Expands Operations in the US to Fix Broken Customer Service Market

British Horse Society Charity Selects PCI Pal to Manage Secure Payments

Calabrio Unlocks Voice of the Customer Business Intelligence with Newly Launched CXI Solution

Xpedition and Voyado Partner to Help Boost Loyalty and Retention for Fashion Brands

The Biggest Challenge for Companies: Lack of Customer Knowledge

PCI Pal Appoints Mufti Monim as New CTO

Spark NZ Selects Calabrio as Part of Unified Front Line Initiative

TieTa Relaunches to Take the Stress Out of Customer Service

Vivantio Launches New Service Management Product Suite to Serve Growing B2B Service Firms

Pipeliner CRM Introduces a New and Powerful Set of Analytics with Enhanced Reporting Options

Contact Centres Moved to The Cloud During the Pandemic: Here’s What They’re Expecting Next

PCI Pal Releases ‘Payments – the Future of Compliance and CX’ Podcast

Thoma Bravo Acquires Calabrio to Accelerate Company’s Cloud-first Customer Experience Growth

IRI Acquires Retail Consumer Insights Provider Intelligent Shopper Solutions (ISS) from Kognitiv Corporation

The Independent Pharmacy Optimises Their Customer Experience with Mapp and Fresh Relevance

Free Webinar: The Importance of Mobile Messaging to Drive Action in the Digital Age

Making the Move to Cloud in Contact Centres: 3 Key Questions to Ask