≡ Menu

Customer Service News

British Gas Goes the Extra Mile to Improve Customer Experiences with Localz

GCOM Part of the Growing Gamification and AI Market

VoiceFoundry and SMG Leverage Amazon Connect for New Self-Serve Contact Center Feedback and Measurement Application

Webinar: The Experience Economy – Customer Data, VoC and Closing the Feedback Loop

Coveo Announces its AI-Powered Relevance and Recommendations Technology for ServiceNow

CRM Platform Drives Change for National Charity

Huawei Launches New Customer Experience Recruitment Campaign

Bosch Service Solutions Wins Technology Leadership Award

United Utilities’ Service Recovery Team Wins Awards Hat-Trick

Webinar: Empower Your Customer Support Workforce in 2019

Wagamama is King of Customer Satisfaction

The Future of Trade Unions – Treat Your Members Like Customers

New Data Shows What Customers Hate When Calling Businesses

Companies Struggle to Keep Their Customers Happy

New Customer Research Reveals Low Complaints Handling Performance at Energy and Water Suppliers

PCI Pal Honoured at the PCI 2019 Awards for Excellence for Second Consecutive Year

Banks Come out on Top with Customers: What Can Others Learn?

TEN DIGIT Communications Selects ID R&D to Provide Continuous, Zero-Effort Biometric Authentication to its Intelligent Messaging Platform

New Report by Opus Trust Marketing Unveils the Hidden Opportunity of Customer Correspondence