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Customer Service News

Calabrio ONE Now Available via Twilio Flex Ecosystem

2021 Predictions on the Future of Voice Technology

2021: The High Street Lives on 

Nextiva Launches NextOS Platform to Bring Communications and Business Applications to All Companies

Excellent Ratings Sees EDF Reappoint Kura to Provide Customer Services

Free Webinar: Meeting Consumer Demands for Frictionless Support

Localz Close £2M Funding Round to Support Business Post-COVID

PCI Pal shortlisted for Best Technology Initiative at the Card and Payments Awards

Belgian CX Specialist Premium Plus Opens Office in the UK

Milk & More Carries on in a Crisis With Secure Automated IVR and Agent Assisted Payments From Encoded

Intercom’s New Research Reveals 5 Transformative Customer Support Trends

Customer Service and Experience Summit 2020 – Free Pass

Sunbelt Rentals Transforms Business with BigChange Mobile Technology

Calabrio Spotlights Winners of Analytics Competition and One Awards at Virtual Customer Conference

Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement

Free Webinar: Voice of the Customer with TGI Fridays & More

Six Large UK Businesses Engage ECS for Contact Centre Transformation Projects in 2020

Webinar: Reduce Cost by Connecting With Customers More Easily

Introducing ‘Love2shop Contactless’ the B2B Gift Card That Rewards Staff and Customers Digitally

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Customer Service and Experience 2020
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Latest Articles

  • Getting Smart About Omnichannel
  • A 5-Step Checklist for Mastering Enterprise AI
  • 10 Tips to Help You Manage Remote Customer Service Agents
  • How to Deliver a Positive Customer Experience Strategy
  • Top 10 Most Annoying Telephone Mistakes

Customer Service News

  • Calabrio ONE Now Available via Twilio Flex Ecosystem
  • 2021 Predictions on the Future of Voice Technology
  • 2021: The High Street Lives on 
  • Nextiva Launches NextOS Platform to Bring Communications and Business Applications to All Companies
  • Excellent Ratings Sees EDF Reappoint Kura to Provide Customer Services

Knowledge Base

  • How to Ensure the Rights of Your Customers Are Protected
  • How to Transform Help Desk Services With Cloud Computing
  • Top Habits of Highly Effective Founders
  • You’re Not Liable for Credit Card Fraud but Here’s What to Do About It
  • How to Ensure Great Customer Service for Your Ecommerce Business

Manager’s Toolbox

  • 50 Persistence Quotes that Inspire and Motivate
  • Are You Turning Into Your Old Boss?
  • Customer Needs: A New Approach to Differentiation
  • Why Overly Lean Organizations Are Less Resilient
  • Why Change Gets Resisted

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 20 Essential Customer Service Skills

  • Telephone Customer Service

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • What’s a Customer Worth?

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