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Customer Service News

Ultatel Launches Intelligent Voice AI Agent to Streamline Task Automation Across Departments

2025 NiCE International CX Excellence Awards Celebrate Customer Service Leaders

Cekura Secures $2.4M to Create a Robust Reliability Layer for Conversational AI

AI Receptionist (AIR) Now Generally Available from RingCentral

SAP Unveils New Cloud POS System to Enhance Retail Operations

Thoma Bravo in Negotiations to Acquire Verint

TalkTalk Joins NiCE to Roll Out CXone Mpower for Next-Level Customer Experience

Cognizant Broadens Salesforce Partnership with Innovative Agentforce Capabilities

Manhattan Associates Unveils Advanced Agentic AI to Transform Customer Experience

Personalization Paradox: Too Many Large Businesses Are Still Failing to Adopt Personalized Loyalty

Chick-fil-A Leads Customer Satisfaction Rankings for 11th Year in a Row

Forrester’s 2025 Global Customer Experience Index Rankings: 21% Of Brands Declined, 6% Improved

Superdial Raises $15M to Automate Healthcare’s Endless Admin Phone Calls

40% of Brits Willing to Pay for Human Support From Brands Over AI

Sabio Group’s Customers Receive Numerous Recognition at UK National Contact Centre Awards

TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven Customer Experience Solutions

Sanas Unveils First-Ever AI-Powered Simultaneous Language Translation: Real-Time Speech-to-Speech Translation

French CX Leaders Embrace AI Revolution as Sabio’s Disrupt Makes Sold-Out Paris Debut

Firstsource and Sanas Join Forces to Transform Customer Conversations with AI