Customer Service Events

The leading customer service, call center and CX events around the world. To submit your event please contact us.


Customer Service and Experience Summit 2019

The Customer Service and Experience Summit
September 16-17, 2019, London, UK

The Customer Service and Experience summit Europe brings together the most important brands to help you set the bar for your multi-channel support strategy going forward.

For more information visit the event website.


Localz Innovation Breakfast

Localz Innovation Breakfast
September 26, 2019, London UK

The bright minds of service will discuss today’s challenges and share their learnings.Guest speaker is Claire Rowland, author of Designing Connected Products: UX for the Consumer Internet of Things.

Visit the event page to RSVP and find out more about the speakers


Customer Experience in Telecoms 2019

Customer Experience Management in Telecoms
September 30-October 2, 2019, Barcelona, Spain

Stay ahead of your customers’ needs through a seamless and optimized omnichannel customer experience.

For more information visit the event website.


CCW Europe 2019

CCW Europe – Customer Contact Week Europe
October 7-10, 2019, Amsterdam

CCW Europe 2019, Europe’s flagship representation of the world’s largest customer contact event series; invites customer contact professionals like you to attend in Amsterdam this October. Discover how you can address the change in 2019 at CCW Europe.

– Join 300 attendees
– Meet 70 expert speakers
– Gain 10 hours of networking
– And 23 hours of learning

For more information visit the event website.


Chief Customer Officers (CCO), Fall 2019

Chief Customer Officers, Fall
October 16-17, 2019, W Hoboken, US

Where Humanization & Technology Collide

Chief Customer Officers (CCO), Fall will return this October 16-17 and for the first time will be held at the W Hoboken! CCO Fall will provide leaders in all areas of the customer lifecylce with the unique opportunity to interact and network with one another, helping you to focus on real problem solving.

Customer Service Manager subscribers save $100 on their registration with promo code ‘CSM100’

For more information visit the event website.


Customer Service Summit 2019

The Customer Service Summit NYC
October 23-24, 2019, New York City, US

The Customer Service Summit brings together an unrivalled list of senior leaders from the world’s most powerful and innovative brands. Purpose-built to guide you seamlessly into the future of customer service, CSS is the ultimate opportunity to ensure your team is ready to meet changing customer demands.

Be part of a community of 350+ service leaders exploring the cutting-edge of how brands can stay one step ahead of the customer. Join this movement to reimagine the role of customer service and take your place center stage as the face of, and driver for, the entire business.

For more information visit the event website here.


AI for CX 2019

Artificial intelligence for Customer Experience (AI for CX) Forum
November 12–14 , 2019 in London, UK

This event helps senior business leaders and strategists to successfully implement AI to optimize customer engagement across all their channels, and to turn data into meaningful insights.

Find out more at the event website.


CX EX Nordics event 2019

CX EX Transformation Nordics Forum
November 26th-27th, 2019, Sheraton Stockholm, Stockholm, Sweden

Give your back of house the attention it deserves as part of your wider customer experience to deliver excellence to your internal and external customer.

Find out more and view the agenda here.


Past Events