Customer Service Events

The leading customer service, call center and CX events around the world. To submit your event please contact us.


 

CCW USA

CCW Nashville
January 28-31, 2020, JW Marriott Nashville, US

Started in 1999 as Call Center Week, now Customer
Contact Week, CCW is the world’s largest customer contact event
series. For over 20 years, CCW serves more than 3,000 attendees
annually ranging from customer titles of all types to the many
professionals responsible for holistic customer experience design and
delivery.

Our events are the #1 place for customer experience leaders to learn
about the pace of change, find out about the emerging technologies set
to disrupt the industry, and build valuable relationships with
industry peers.

Find out more at the event website.


 

CCW Australia

Customer Contact Week Australia and New Zealand 2020
February 25-28, 2020

As the industry gears up to take on new high-status value-driven role within the CX framework, Customer Contact Week 2020 will provide you with the necessary roadmap and tools to adapt your People, Process, Technology and Customer Service Delivery strategy toward this new frontier.

Join us as we discuss new ways of thinking, tried-and-tested CX initiatives as well as exclusive international case studies from the US, Singapore and Malaysia that will allow you to benchmark and learn from the Best of the Best in this field.

Find out more and view the agenda here.


 

CUX event

C+UX
March 18-19, 2020, ExCeL London

The C&UX Expo is the hub for CX and UX professionals to discover the latest technologies, ideas and strategies guiding the future of CX and UX. With CX becoming the main brand differentiator in the coming years, The C&UX Expo offers you the chance to meet innovative exhibitors, attend leading keynote seminars and network with thousands of other like-minded professionals.

Visit the event website for more details.

CCC event

CCC
March 18-19, 2020, ExCeL London

The Call and Contact Centre Expo is the place to be if you’re looking to further your call & contact centre knowledge and success. With over 15,000 keen professionals in attendance as well as over 500 exhibitors, you’ll discover the latest ideas and strategies as well as get hands-on access to the tools which can drive your organisation forward.

Visit the event website for more details.


 

CSS West 2020

The Customer Service Summit West
June 8-9, 2020, San Diego, US

At the Customer Service Summit 2020, our mission is to give leaders the tools and strategies to drive customer service to the center of the business and exceed customer expectations. That’s why we’ve gathered together those leading customer support, experience and social customer care from the world’s most influential brands to set the bar for omnichannel support and ensure we are delivering an unforgettable experience.

Find out more at the event website.


 

Customer Contact Week (CCW) Vegas
June 22-26, 2020, Caesar’s Forum, Las Vegas

Started in 1999 as Call Center Week, now Customer Contact Week, CCW is the world’s largest customer contact event series. With CCW Vegas being the flagship event of this series. For over 20 years, CCW serves more than 3,000 attendees annually ranging from customer titles of all types to the many professionals responsible for holistic customer experience design and delivery.

CCW is the #1 place for customer experience leaders to learn about the pace of change, find out about the emerging technologies set to disrupt the industry, and build valuable relationships with industry peers.

Find out more at the event website.

 

Past Events