Customer Service Events

The leading customer service, call center and CX events around the world. To submit your event please contact us.


Customer Service Summit 2019

The Customer Service Summit NYC
October 23-24, 2019, New York City, US

The Customer Service Summit brings together an unrivalled list of senior leaders from the world’s most powerful and innovative brands. Purpose-built to guide you seamlessly into the future of customer service, CSS is the ultimate opportunity to ensure your team is ready to meet changing customer demands.

Be part of a community of 350+ service leaders exploring the cutting-edge of how brands can stay one step ahead of the customer. Join this movement to reimagine the role of customer service and take your place center stage as the face of, and driver for, the entire business.

For more information visit the event website here.


AI for CX 2019

Artificial intelligence for Customer Experience (AI for CX) Forum
November 12–14 , 2019 in London, UK

This event helps senior business leaders and strategists to successfully implement AI to optimize customer engagement across all their channels, and to turn data into meaningful insights.

Find out more at the event website.


CX EX Nordics event 2019

CX EX Transformation Nordics Forum
November 26th-27th, 2019, Sheraton Stockholm, Stockholm, Sweden

Give your back of house the attention it deserves as part of your wider customer experience to deliver excellence to your internal and external customer.

Find out more and view the agenda here.



CCW Nashville
January 28-31, 2019, JW Marriott Nashville, US

Started in 1999 as Call Center Week, now Customer
Contact Week, CCW is the world’s largest customer contact event
series. For over 20 years, CCW serves more than 3,000 attendees
annually ranging from customer titles of all types to the many
professionals responsible for holistic customer experience design and

Our events are the #1 place for customer experience leaders to learn
about the pace of change, find out about the emerging technologies set
to disrupt the industry, and build valuable relationships with
industry peers.

Find out more at the event website.


CCW Australia

Customer Contact Week Australia and New Zealand 2020
February 25-28, 2020

As the industry gears up to take on new high-status value-driven role within the CX framework, Customer Contact Week 2020 will provide you with the necessary roadmap and tools to adapt your People, Process, Technology and Customer Service Delivery strategy toward this new frontier.

Join us as we discuss new ways of thinking, tried-and-tested CX initiatives as well as exclusive international case studies from the US, Singapore and Malaysia that will allow you to benchmark and learn from the Best of the Best in this field.

Find out more and view the agenda here.



Past Events