Customer Service Events

The leading customer service, call center and CX events around the world. To submit your event please contact us.


CCW event

Customer Contact Week (CCW) Europe 2020
October 26-November 5, 2020, Virtual

Customer Contact Week (CCW) Europe is back and it’s bigger and better than ever! If you haven’t heard of us until now, keep reading as you won’t want to miss this.

The event is the #1 place for progressive CX, customer contact and digital transformation leaders to keep ahead of the game, to discover emerging technologies set to disrupt the industry and to build valuable relationships with industry peers.

Joining 100+ practitioner speakers from Europe’s leading brands and companies, we also have a true legend speaking to our audience – face to face – on his incredible successes: Olympic Legend and Superstar Michael Johnson!

Unlock your special CSM discount with Discount Code CSM2020

Download the agenda for more information


C+UX Expo
November 10-11, 2020, ExCeL London

The C&UX Expo is the hub for CX and UX professionals to discover the latest technologies, ideas and strategies guiding the future of CX and UX. With CX becoming the main brand differentiator in the coming years, The C&UX Expo offers you the chance to meet innovative exhibitors, attend leading keynote seminars and network with thousands of other like-minded professionals.

Visit the event website for more details.


Call and Contact Centre Expo
November 10-11, 2020, ExCeL London

The Call and Contact Centre Expo is the place to be if you’re looking to further your call & contact centre knowledge and success. With over 15,000 keen professionals in attendance as well as over 500 exhibitors, you’ll discover the latest ideas and strategies as well as get hands-on access to the tools which can drive your organisation forward.

Visit the event website for more details.


Customer Service & Experience USA 2020

Customer Service & Experience USA 2020
November 17-18, 2020, Virtual

Customer Service & Experience USA 2020 brings together an unrivalled list of senior customer service leaders from the world’s most powerful and innovative brands. Join 10,000+ customer care professionals online for a virtual event that is purpose-built to propel your business into the future of customer service.

In celebration of our 10th anniversary, we are bringing our most senior line-up yet. Expect insights from senior leaders at the forefront of service and experience, impactful presentations, real-world case studies, interactive sessions, and virtual networking – Direct to your home.

Visit the event website for more details.


Past Events