Customer Service Events

The leading customer service, call center and CEM events around the world.
To submit your event please contact us.


Field Service Amelia Island 2018

Field Service Amelia Island
27-29 August 2018, The Ritz-Carlton Amelia Island, FL

Field Service Amelia Island is the conference where 200+ cross-industry service, support, and customer care leaders come together to build world-class service and support operations.

Take home exclusive insights on the latest in service and support from 70 + experts at Schindler Elevator, Siemens, New Holland North America, Emerson Automated Solutions, CenturyLink, TechnipFMC, TE Connectivity, Altice USA, and many more.Highly interactive sessions ensure that you’ll learn more, meet new people, and work through your specific pain-points – all while relaxing at a beautiful island resort.

Register Now – Join your peers for the biggest service event on the East coast. Register with code FSE18CSM to get 25% off the current ticket price.


CCO Fall 2018

Chief Customer Officer, Fall 2018
10-12 September 2018, San Francisco, US

Join North America’s leading CX meeting at Chief Customer Officer, Fall 2018.
Network with 130+ senior execs including Google, Costco Wholesale, The Home Depot, Electronic Arts and more.

Get 20% discount with code CSM20

For more information visit the event website.


The Customer Service and Experience Summit 2018
18-19 September, Grange Tower Bridge Hotel, London

Customer Service and Experience SummitThe Customer Service and Experience summit has established its reputation as the USA’s Best Customer Service Summit over 6 years presence on the market. Due to a great success and demand for this conference in Europe it will be hosted in London – historically for the first time.

The conference will be hosting over 25 Speakers and customer service leaders from the best global brands such as Heineken, Marks & Spencer, Google, Toyota and many more.

If you are interested in finding out more about the first edition of Customer Service and Experience Summit in Europe that makes history, please click here.

Save $200 with CSM Discount Code: CSM200


Customer Service Summitt NY 2018

The Customer Service Summit
4-5 October 2018, Marriott Brooklyn Bridge, New York, US

This October 4-5th, The Customer Service Summit returns to New York for an historic eighth year. The summit will again bring together an unrivalled list of major brand leaders to guide you into the future of customer care, social media support, self-service, CX and messenger.

Gain actionable insight into 2018’s biggest challenges and opportunities. Across two tracks Customer service leaders from Johnson & Johnson, Wells Fargo, Uber, Lego, Rogers, Chewy, TSA, Boxed, La Masion du Chocolat are already confirmed, with over 30 more to be announced.

Save $200 with CSM Discount Code: CSM200

For more information visit the event website.


Chief Customer Officer, Europe 2018
9-10 october 2018, London, UK

Join 100+ CX leaders in London this October for Chief Customer Officer, Europe 2018. Hear from Telegraph Media Group, Virgin Trains, Sky Plc, Close Brothers Group PLC, Workshare and more.

Get 20% discount with code CSM20

For more information visit the event website.


CX Artificial Intelligence
5-7 November 2018, United Kingdom

CX Artificial Intelligence will bring together thought-leaders offering cross-industry and global perspectives on current and future challenges. This will provide you with the opportunity to interact, engage and network with international peers, aligning on the same goals; to drive improvements across CX by harnessing the true potential of AI.

For more information please visit the event website.


CX Nordics
19-21 November 2018, Stockholm

This years’ 6th annual Customer Experience Nordics Forum, taking place in Stockholm from 19 – 21 November, will address the key challenges facing CX experts across the Nordic region. We know that each customer base is unique, and ever changing customer expectations are making it increasingly difficult to meet and exceed the expectations of customers’.

For more information please visit the event website.


Past Events