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Knowledge Base

How to Write Employment Contracts and What Should Be Included

Customer Service Tips for the Hospitality Industry

Vanity Phone Numbers: How Your Business Can Benefit from Them

Reasons Why You Might Want to Join a Focus Group

How SEO Impacts Your Customer Experience

Zendesk vs Freshdesk: How to Choose Your Ideal Help Desk Platform?

9 Ways to Stay Sane and Improve Your Mental Health at Work

The Main Reasons Why Your Business Needs IT Support

Is TikTok Good for Customer Service?

How Businesses Can Use Instagram for Customer Service

Chatbots, Influencers and More: How Businesses Can Use Twitter

Tips For Improving Customer Services in The Hospitality Industry

The Best Natural Language Processing (NLP) Solutions Providers

Company Management Processes for Instant Growth

5 Ways to Perfect Your Customer Experience Strategy

How to Onboard Remote Employees

5 High-Paying Online Side Jobs You Can Do in Your Spare Time

6 Things That Can Make Your Business Different From the Rest

What Does the Future Hold for Accounting?

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Customer Connect Expo 2025
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Latest Articles

  • The ATS Myth is Costing Your Contact Centre Talent: What 25 Recruiters Want Every Service Leader to Know
  • 5 Ways Agentic and Conversational AI Are Transforming Enterprise Customer Experience
  • Six Ways to Turn Customer Feedback into Real Improvements
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Customer Service News

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Knowledge Base

  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It
  • 25 Ready-to-Use ChatGPT Prompts for Customer Service Teams
  • What is Customer Advocacy?

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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