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Customer Connect Expo 2025

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Latest Articles

How Nando’s and The Midcounties Co-operative Used Rotageek to Improve Workforce Scheduling
How Conversational AI Improves Customer Satisfaction for Different Industries
Why 90% of Global Businesses Will Use AI Translation in Customer Support
Advancing E-commerce with Generative AI Solutions
Why ‘The Customer is Always Right’ Can Sometimes Be Wrong

Customer Service News

Zywave Triumphs with Five Stevie Awards in 2025 for Excellence in Sales & Customer Service
Top Customer Service Award from Mercedes-Benz Awarded to Al Haddad Motors
The World’s Best Airports for Customer Experience
Customer Service Market Projected to Hit USD 800 Billion with 4.94% Annual Growth by 2035
SmartBear Celebrates Dual Wins at the 2025 Stevie Awards for Sales & Customer Service

Knowledge Base

Building a Subscription-Based E-Commerce Business
How Glenn Gow Coaching Can Help You Achieve Your Leadership Goals
The Hidden Costs of Not Having Workplace Transparency in Your Organization
How to Sell Your House: Choosing the Best Agent for Top-Tier Customer Service
How to Begin Freelancing as a Customer Support Specialist

Manager’s Toolbox

Are They Really Listening? How to Find Out and What to Do
What is Lewin’s Force Field Analysis?
How to Assess the Development Level of a Team Member
Why You Should Always Give People the Option of Meeting with Audio Only
What Is Buridan’s Ass and How Does It Impact Customer Service Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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