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Knowledge Base

Best Business Ideas for Your Project in 2024

How to Choose a Help Desk Software for Technical Support?

Meet a Real Breakthrough—Pin-Up Aviator, a Slot That Challenges Everyone

How Online Casinos Set the Gold Standard in Digital Customer Service

Rewriting the Learning Process: How Essay Writing Apps are Shaping the Future of Academics

Mastering GA4: An Introduction to the New Google Analytics Version

Hedera vs VeChain: Which Will Be Worth More in 2030?

Job Today: Hiring at a New Level and With Maximum Results

How to Attract New Customers in the Highly Competitive Trades Industry – A Guide

Streamlining HR Processes: How AI is Revolutionizing Talent Acquisition

Measuring Success: Using Analytics and Reporting in Legal Case Management Software

Top Reasons to Start Thinking About Your Retirement – Right Now!

Identify Anonymous Web Visitors

The Power of Online Review Platforms: Benefits for Users and Businesses   

Comparing Transportation Options: Coach Buses vs Shuttle Buses

Revolutionizing Insurance: How Blockchain Technology is Transforming Claims Processing

How Gamblers Are Getting Around Gamstop to Play Bingo Despite Having a Suspension

A Guide to Choosing the Best Business Energy Supplier in the UK

How to Elevate Customer Support Excellence: Harnessing the Power of Writing Services

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Customer Service & Experience 2023
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Latest Articles

  • 7 Ways to Elevate CX in Banking
  • Reduce Work Friction in Call Centers, and You’ll Ease the Agent Turnover Crisis
  • Forrester Finds AI Used in Marketing by Two-Thirds of B2B Brands
  • Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management
  • Silencing the Noise: Unveiling the Impact on Contact Centre Agents and Brands

Customer Service News

  • Cirrus Releases Game-Changing Upgrade to Their Contact Centre Platform
  • New Calabrio Research: AI Will Impact Customer Service Agents, but Not How We Anticipate
  • Angloco Fights Job Management Fires with BigChange Field Service Tech
  • Sabio Group’s Genesys Cloud Customer Experience Community Day: A Recap
  • Conduent CX Research Finds Strong CX Fundamentals Are Essential in the Consumer Relationship

Knowledge Base

  • Best Business Ideas for Your Project in 2024
  • How to Choose a Help Desk Software for Technical Support?
  • Meet a Real Breakthrough—Pin-Up Aviator, a Slot That Challenges Everyone
  • How Online Casinos Set the Gold Standard in Digital Customer Service
  • Rewriting the Learning Process: How Essay Writing Apps are Shaping the Future of Academics

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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