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Knowledge Base

Step-by-Step Guide to Using an LMS for Seamless Compliance Training  

Fintech’s Role in Enhancing Customer Experience

Building a Subscription-Based E-Commerce Business

How Glenn Gow Coaching Can Help You Achieve Your Leadership Goals

The Hidden Costs of Not Having Workplace Transparency in Your Organization

How to Sell Your House: Choosing the Best Agent for Top-Tier Customer Service

How to Begin Freelancing as a Customer Support Specialist

How Customer Service Works in Casino Companies

Enhancing Player Satisfaction: Best Practices in Customer Support for iGaming Platforms

How Mezzanine Lifts Can Reduce the Potential for Workplace Injury

AI for Early Disease Detection: How Machine Learning is Transforming Diagnostics

Why Are There So Many Clones of the Aviator Game?

A Comprehensive Guide to Automated Crypto Trading Bots

Will the Customer Support Jobs Be Relocated to the US? Reasons for and Against

How to Create a New Gmail Account Quickly

The Complete Guide to Google Classroom

How to Use Shopify for CX: The Complete Guide to Keeping Your Customers Happy

How Good is TADS Educate Customer Support and How Do I Contact Them?

How to Change Your Username on Redbubble

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Customer Connect Expo 2025
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Latest Articles

  • The Drive to Service Excellence: How Self-Serve Empowers Customers and Redefines Industry Standards
  • What Crypto Exchanges Can Teach Every Customer Service Team
  • How to Choose the Right Packaging Materials for Customer Experience
  • Top Trends in Cashback Website Development That Improve Customer Experience
  • 7 AI Tools to Boost Customer Experience for Support Teams

Customer Service News

  • Ultatel Launches Intelligent Voice AI Agent to Streamline Task Automation Across Departments
  • 2025 NiCE International CX Excellence Awards Celebrate Customer Service Leaders
  • Cekura Secures $2.4M to Create a Robust Reliability Layer for Conversational AI
  • AI Receptionist (AIR) Now Generally Available from RingCentral
  • SAP Unveils New Cloud POS System to Enhance Retail Operations

Knowledge Base

  • Ready to Play New Casino Games Online Casino Click Has for You?
  • Snap-8: The Wrinkle Reduction Peptide That Boosts Customer Satisfaction
  • A Handy Guide to Finding a Trustworthy Phone Number Provider
  • Play Firecrackers Slot by Nucleus at Red Dog Casino
  • Sports Betting at BetWhale – Start Winning Now

Manager’s Toolbox

  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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