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Knowledge Base

Most Important Factors for Customer Service in Gaming

How a Streaming Service Could Benefit Your Business

Why Onboarding Users Is Important and How to Do It Right

What to Look for When Proofreading an Essay

5 Ways to Improve Customer Service for Your Business

3 Things That All HR Professionals Should Know About Data Security

4 Tricks for Cutting Your Business Expenses

Should Chatbots Be the Core of Your Customer Service Approach?

Programmatic Advertising: Making the Most of It

3 Steps for Creating an Effective Pricing Strategy

POS System in Retail: 6 Main Benefits

8 Simple Ways to Provide Something Extra and Delight Your Customers

Tips for Improving Your User Experience and Customer Service

The 5 Books for Graduate Students Aspiring to Become Customer Experience Leaders

4 Different Ways That Breweries Can Serve Their Customers Well

Editing Is a Necessary Part of the Writing Process

4 Tips to Easily Attract New Customers to Your Brand

Reasons Why a Safe Workplace Is a Profitable One

Customer Service Software Trends to Watch Out For

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Latest Articles

  • The Benefits of Post-Purchase Support in Ecommerce
  • How to Keep Customer Journeys on the Frictionless Path
  • The Importance of Emotional Intelligence in Contact Centers
  • Enjoy a Slice of Customer Data Analytics Pi (e)
  • How Brands Can Maximise Their Online Revenues Through App Usage and Customer Retention

Customer Service News

  • MyQualityTeam Launch New Contact Centre Software That Improves Agent Performance by 180%
  • Waterfield Tech Launches Impact Analysis to Streamline CX Decision-Making in the Contact Center
  • Ringover to Exhibit at the Recruitment Agency Expo 2023
  • Darlington Borough Council Secures Contact Centre Payments With PCI Pal
  • WhatsApp Is a Consumer Favorite, but Only 30% Of Professionals Use It

Knowledge Base

  • How Digital Identity Verification Can Help You Hire and Onboard Employees Remotely
  • 8 Ways to Run a Sustainable Online Business
  • Assignment Writing Services or Chat GPT- Which Is Better?
  • 7 Books You Need to Read to Ace Any Marketing Assignment
  • How Betting Sites Use Customer Service

Manager’s Toolbox

  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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