Customer Connect Expo
logourl
The Magazine for Customer Service Managers & Professionals
≡ Menu
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Privacy

Knowledge Base

Is a Free Learning Management System Right for Your Enterprise?

15 Must-Have Features in a Data Transformation Tool

Why Road Surface Conditions Matter in Motorcycle Accident Claims

Technical Indicators Show That Cardano Could Be On the Verge of a Breakout

Casino Kingdom’s Growing Popularity in New Zealand – Key Features of the Platform

How to Avoid Mistakes When Playing at Hellspin Casino – Tips for Beginners

PokieSurf Casino: Free Spins, Bonus Buys and Multipliers: What Really Matters in Online Pokies?

5 Departments Using AI Avatars for Daily Communication

Soft2Bet: Setting a New Standard in Customer-Centric Online Gaming

What Recruiters Really Think About AI-Generated LinkedIn Posts

Top Strategies for Scaling Your Affiliate Marketing Income in 2025

Why Customer Service Matters for Online Slots: Tips and Benefits

How Discipline Drives Business Productivity? Lessons Learned!

How to Use Edge Computing for Real-Time Financial Data Processing

Why Spade69 Casino Is Considered One of the Best Online Casinos for Australians

Overview of the Most Popular Slots at Casinochan – Hits Among Players

Simple Customer Service Tips for Entrepreneurs in 2025

IPL Auction 2025 – Full Guide to Date, Players and Live Coverage

Reducing Payroll Errors in Logistics: Strategies for a Smooth Operation

  1. Pages:
  2. «
  3. 1
  4. 2
  5. 3
  6. 4
  7. 5
  8. 6
  9. 7
  10. 8
  11. 9
  12. 10
  13. ...
  14. 95
  15. »
Customer Connect Expo 2025
Subscribe




Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Categories

Articles

News

Manager's Toolbox

Knowledge Base

Info

Privacy

Contact us

Advertise

Disclaimer

© Customer Service Manager (CSM) 2005-2025