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Knowledge Base

4 Things You Didn’t Know About Operating Your Own Fleet

How Good is Amazon’s Customer Service? (Full Review)

Improve Your Company’s Image Using These Powerful Strategies

Everything You Need to Know About Casino Customer Support

What to Put In a Cover Letter

Honing In On the Benefits of a Dedicated Team Model for Startups

Transferable Skills You Need

Rules that Online Casino Platforms Use to Provide Quality Customer Service

8 Great Careers You Can Do With A Master’s In Management

How To Start A Business With Very Little Capital At Hand

How to Increase the Chances of a Job in Customer Services

How Can a Headhunter Help You Find Top Talent in Austin?

Marketing Strategies Utilized by Top Real Estate Agents

6 Reasons to Invest in Bitcoin

What Is Planogramming?

Why Is Your Home Office Setup So Important?

Gadgets You Need When Starting a New Business

What is Chronic Care Management?

5 Ways to Choose the Right Customer Service Automation Tools

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Latest Articles

  • Simulation Training Takes Hold in Customer Service Centers
  • Qualifications and Skills for a Career in Customer Service Management
  • Verint Research Reveals What Really Matters to Consumers in their Physical and Digital Shopping Experiences
  • E-Commerce Payments: 5 Ways to Reduce Costs
  • What Renters Think of High Rent Prices

Customer Service News

  • The Wine Society Selects Secure Automated Payments from Encoded
  • Virtual Design and Collaboration in Lockdown Enhances the Customer Experience
  • ITS Group Release Cloud-Based Customer Service Feedback Solution
  • BigChange Drives Expansion at Grounds Maintenance Company Greenskape
  • Reputation Unveils 2022 Property Management Report Findings and Rankings

Knowledge Base

  • How to Drive Traffic to Your Tattoo Shop Website
  • How to Manage Your Brand New Business
  • Everything You Need to Know About Casino Customer Support
  • How to Provide a World-Class Service to Customers: A Freelancer’s Guide
  • Fast Promotion of an Online Store on Instagram

Manager’s Toolbox

  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate
  • Are You Turning Into Your Old Boss?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 20 Essential Customer Service Skills

  • Telephone Customer Service

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • What’s a Customer Worth?

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