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Knowledge Base

Boaboa Casino Security: Key Rules for Login and Data Protection

Can AI Really Manage Your Construction Site?

Why Czech Players Choose Kajot Casino: 5 Key Reasons

Game Providers on Cbet Casino: NetEnt, Pragmatic Play, Evolution and Others

How to Repair Corrupt MP4 Video Files from USB Drives and SD Cards?

Why Every Student Should Consider an Internship

11 Best “Refer a Friend” Program Ideas in 2025

9 Best Website Builder Integrations for Marketing Automation in 2025

From Pit Boss to Pro: Elevating Customer Experience in Casinos

Smikky Review: The Honest Boost I Didn’t Know I Needed

Maximizing APK Monetization Revenue Streams for Sustainable App Growth

Setting Up the Asset Management License in Switzerland: Benefits and Procedures

How Soft2Bet’s Move Into New Jersey Will Help You Grow Your Player Support in Regulated Markets

How Professionals Create Engaging LinkedIn Carousels Using AI Tools

Creating Vibrant Art Showcase Videos with CapCut Desktop

When Words Matter Most: My Journey Toward Earning a Letter of Recommendation That Truly Reflected Me

From Overwhelmed to Organized: How I Learned to Navigate Academic Pressure

Inside a PR Agency: Strategies That Drive Media Coverage and Influence

Why Smart Teams Are Taking Their Meetings Outdoors This Summer (And How to Do It Right)

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Customer Connect Expo 2025
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Latest Articles

  • The ATS Myth is Costing Your Contact Centre Talent: What 25 Recruiters Want Every Service Leader to Know
  • 5 Ways Agentic and Conversational AI Are Transforming Enterprise Customer Experience
  • Six Ways to Turn Customer Feedback into Real Improvements
  • 5 Ways Customer Service Leaders Can Use AI to Transform Their Teams
  • Innovative Ways to Enhance Outdoor Customer Experiences

Customer Service News

  • Murf AI Launches Falcon, the Text-to-Speech API That Outperforms ElevenLabs with 55ms Model Latency Across 35+ Languages
  • FCM Travel Named to Newsweek’s 2026 Rankings of America’s Best Customer Service
  • Bromford Housing Transforms Customer Experience with AI-Powered Customer Service Centre
  • Microsoft’s AI Agents Set to Transform the Way Businesses Work
  • From Brief to Brilliance: Rhapsody Reveals Live AI Content Creation in London

Knowledge Base

  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It
  • 25 Ready-to-Use ChatGPT Prompts for Customer Service Teams
  • What is Customer Advocacy?

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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