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Knowledge Base

10 Ways Casinos Can Give Great Customer Service Around the World

Creating A Better Client Experience In Real Estate Transactions

The Qualities of a Great Customer Service Professional

Tips for Funding a Small Business

Bloomingdale’s Customer Service: How Good Is It and How Do I Contact Them?

Shape Your Strategy for Marketing with These Avenues

Top Ten Customer Complaints (And How to Resolve Them)

How to Not Freeze in the Monday Morning Office

How Did the Poker Hall of Fame Come About?

5 Benefits of Social Media Marketing

10 Tools To Acquire More Customers in 2022

How Does The Underwriting Process Work?

How Companies and Employees Have Adapted to New Working Practices

Capturing Green Consumers – How to Attract Buyers With Sustainability

5 Easy and Effective Ways to Motivate Your Employees

Did You Get Injured At Work? Here’s How To Find A Lawyer

7 Ways to Stand Out in a Job Interview

6 Remote Work Avenues to Grow Your Income

More Than Appointments: 5 Tips To Building Loyal HVAC Customers

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Latest Articles

  • Simulation Training Takes Hold in Customer Service Centers
  • Qualifications and Skills for a Career in Customer Service Management
  • Verint Research Reveals What Really Matters to Consumers in their Physical and Digital Shopping Experiences
  • E-Commerce Payments: 5 Ways to Reduce Costs
  • What Renters Think of High Rent Prices

Customer Service News

  • The Wine Society Selects Secure Automated Payments from Encoded
  • Virtual Design and Collaboration in Lockdown Enhances the Customer Experience
  • ITS Group Release Cloud-Based Customer Service Feedback Solution
  • BigChange Drives Expansion at Grounds Maintenance Company Greenskape
  • Reputation Unveils 2022 Property Management Report Findings and Rankings

Knowledge Base

  • How to Drive Traffic to Your Tattoo Shop Website
  • How to Manage Your Brand New Business
  • Everything You Need to Know About Casino Customer Support
  • How to Provide a World-Class Service to Customers: A Freelancer’s Guide
  • Fast Promotion of an Online Store on Instagram

Manager’s Toolbox

  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate
  • Are You Turning Into Your Old Boss?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 20 Essential Customer Service Skills

  • Telephone Customer Service

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • What’s a Customer Worth?

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