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Knowledge Base

SkyCrown Casino Review for Australia 2025: Is It Worth Playing?

How Billing Systems Drive Revenue Efficiency: Aligning Engineering with Finance Goals

Boaboa Casino Security: Key Rules for Login and Data Protection

Can AI Really Manage Your Construction Site?

Why Czech Players Choose Kajot Casino: 5 Key Reasons

Game Providers on Cbet Casino: NetEnt, Pragmatic Play, Evolution and Others

How to Repair Corrupt MP4 Video Files from USB Drives and SD Cards?

Why Every Student Should Consider an Internship

11 Best “Refer a Friend” Program Ideas in 2025

9 Best Website Builder Integrations for Marketing Automation in 2025

From Pit Boss to Pro: Elevating Customer Experience in Casinos

Smikky Review: The Honest Boost I Didn’t Know I Needed

Maximizing APK Monetization Revenue Streams for Sustainable App Growth

Setting Up the Asset Management License in Switzerland: Benefits and Procedures

How Soft2Bet’s Move Into New Jersey Will Help You Grow Your Player Support in Regulated Markets

How Professionals Create Engaging LinkedIn Carousels Using AI Tools

Creating Vibrant Art Showcase Videos with CapCut Desktop

When Words Matter Most: My Journey Toward Earning a Letter of Recommendation That Truly Reflected Me

From Overwhelmed to Organized: How I Learned to Navigate Academic Pressure

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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