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Knowledge Base

Indiana Employers: Why Workman’s Comp is Important

Benefits and Strategy Of Collaborative Learning

Tips for Providing Exceptional Law Firm Client Service

Why Consumers Are Adopting B2C Marketplaces

Ways to Modernize Your Business

Reducing Turnover in the Customer Service Industry

A Short Guide to Understanding the Key Stages of HR Onboarding

Can Your Customer Service Staff Work Remotely or Outdoors?

Team-Building Ideas

What Can We Learn from The Online Gambling Industry About Customer Service?

Online Casinos that Offer Excellent Customer Service

How Customer Service and Digital Marketing Can Work Hand-in-Hand

Rebranding: Inflow or Loss of Customer Base

Gambling Licences in Australia: Basic Aspects

The Relationship Between Continuous Learning and Employee Engagement

8 Ecommerce Tips for Fabric Companies

White Papers and Business Plan: The Main Differences

5 Reasons for Which You Should Have an Online Food Ordering System for Your Restaurant

How to Pick the Right Stocks for Your Portfolio?

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Latest Articles

  • The Benefits of Post-Purchase Support in Ecommerce
  • How to Keep Customer Journeys on the Frictionless Path
  • The Importance of Emotional Intelligence in Contact Centers
  • Enjoy a Slice of Customer Data Analytics Pi (e)
  • How Brands Can Maximise Their Online Revenues Through App Usage and Customer Retention

Customer Service News

  • MyQualityTeam Launch New Contact Centre Software That Improves Agent Performance by 180%
  • Waterfield Tech Launches Impact Analysis to Streamline CX Decision-Making in the Contact Center
  • Ringover to Exhibit at the Recruitment Agency Expo 2023
  • Darlington Borough Council Secures Contact Centre Payments With PCI Pal
  • WhatsApp Is a Consumer Favorite, but Only 30% Of Professionals Use It

Knowledge Base

  • How Digital Identity Verification Can Help You Hire and Onboard Employees Remotely
  • 8 Ways to Run a Sustainable Online Business
  • Assignment Writing Services or Chat GPT- Which Is Better?
  • 7 Books You Need to Read to Ace Any Marketing Assignment
  • How Betting Sites Use Customer Service

Manager’s Toolbox

  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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