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Knowledge Base

How to Improve Customer Service as a Jewelry Store Owner

A Short Guide to Performance Management Technology

Advance Your Career in the Customer Services Field

Ways To Improve Your Dental Practice Ratings

When Customer Service Matters Most

Improving the Security of Businesses That Deal with Sensitive Information

Why Customer Service Management Is So Crucial to Your Business

Elements of Great Customer Service

Possible Outcomes Of Unresolved (Or Ignored) Customer Complaints and Requests

Different Symbols to Know for Online Gaming Customers

How to Get Support for GamStop Customers in the UK

6 Steps You Need to Take To Start a YouTube Channel

New Job in Naples? Here’s What You Need to Know About Moving There

How to Drive Traffic to Your Tattoo Shop Website

How to Manage Your Brand New Business

Everything You Need to Know About Casino Customer Support

How to Provide a World-Class Service to Customers: A Freelancer’s Guide

Fast Promotion of an Online Store on Instagram

How to Successfully Land a Job in Customer Service

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Latest Articles

  • The Benefits of Post-Purchase Support in Ecommerce
  • How to Keep Customer Journeys on the Frictionless Path
  • The Importance of Emotional Intelligence in Contact Centers
  • Enjoy a Slice of Customer Data Analytics Pi (e)
  • How Brands Can Maximise Their Online Revenues Through App Usage and Customer Retention

Customer Service News

  • MyQualityTeam Launch New Contact Centre Software That Improves Agent Performance by 180%
  • Waterfield Tech Launches Impact Analysis to Streamline CX Decision-Making in the Contact Center
  • Ringover to Exhibit at the Recruitment Agency Expo 2023
  • Darlington Borough Council Secures Contact Centre Payments With PCI Pal
  • WhatsApp Is a Consumer Favorite, but Only 30% Of Professionals Use It

Knowledge Base

  • How Digital Identity Verification Can Help You Hire and Onboard Employees Remotely
  • 8 Ways to Run a Sustainable Online Business
  • Assignment Writing Services or Chat GPT- Which Is Better?
  • 7 Books You Need to Read to Ace Any Marketing Assignment
  • How Betting Sites Use Customer Service

Manager’s Toolbox

  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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