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Knowledge Base

Smarter Moves, Better Outcomes: Reducing the Risk of Mistakes When Running a Business

Monopoly Big Baller Brings Live Gaming Excitement to UK Players

Why Tech Startups Are Betting on Online Poker

Is a Free Learning Management System Right for Your Enterprise?

15 Must-Have Features in a Data Transformation Tool

Why Road Surface Conditions Matter in Motorcycle Accident Claims

Technical Indicators Show That Cardano Could Be On the Verge of a Breakout

Casino Kingdom’s Growing Popularity in New Zealand – Key Features of the Platform

How to Avoid Mistakes When Playing at Hellspin Casino – Tips for Beginners

PokieSurf Casino: Free Spins, Bonus Buys and Multipliers: What Really Matters in Online Pokies?

5 Departments Using AI Avatars for Daily Communication

Soft2Bet: Setting a New Standard in Customer-Centric Online Gaming

What Recruiters Really Think About AI-Generated LinkedIn Posts

Top Strategies for Scaling Your Affiliate Marketing Income in 2025

Why Customer Service Matters for Online Slots: Tips and Benefits

How Discipline Drives Business Productivity? Lessons Learned!

How to Use Edge Computing for Real-Time Financial Data Processing

Why Spade69 Casino Is Considered One of the Best Online Casinos for Australians

Overview of the Most Popular Slots at Casinochan – Hits Among Players

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Customer Connect Expo 2025
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Latest Articles

  • Building a Smarter Contact Centre with AI and Automation
  • The Franchise Owners Guide to Providing Outstanding Customer Care
  • Beyond the Spreadsheet: Automating Performance Reports Clients Can Trust
  • How to Scale Customer Care Seamlessly as Your Business Grows
  • Enhancing Customer Experience Through Integrated Digital Marketing

Customer Service News

  • TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven Customer Experience Solutions
  • Sanas Unveils First-Ever AI-Powered Simultaneous Language Translation: Real-Time Speech-to-Speech Translation
  • French CX Leaders Embrace AI Revolution as Sabio’s Disrupt Makes Sold-Out Paris Debut
  • Firstsource and Sanas Join Forces to Transform Customer Conversations with AI
  • Introducing GRAIA: The New Agentic AI and CCaaS Platform

Knowledge Base

  • Creating Vibrant Art Showcase Videos with CapCut Desktop
  • When Words Matter Most: My Journey Toward Earning a Letter of Recommendation That Truly Reflected Me
  • From Overwhelmed to Organized: How I Learned to Navigate Academic Pressure
  • Inside a PR Agency: Strategies That Drive Media Coverage and Influence
  • Why Smart Teams Are Taking Their Meetings Outdoors This Summer (And How to Do It Right)

Manager’s Toolbox

  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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