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Knowledge Base

Want to Study Online? Here Are Some Helpful Tips

5 Business Metrics That You Should Track Closely

Top Reputation Management Tips and Tricks That Will Help Your Company

11 Ways Employee Communication Apps Boost Productivity

Four Careers to Grow Into for Those With Customer Experience Background

8 Ways to Be a Better Leader

5 Important Health and Safety Tips to Keep Clients Safe on Your Premises

Upgrading and Innovating, How Technology Can Help Keep You Relevant

Real Estate: Top Five Ways to Manage Customer Relationships

5 Best Practices to Improve Business Efficiency

How to Succeed in Sales: Driving a Company Car and More

Does Your Company Need an Instagram Account? How to Use Instagram for Customer Service

Survey Results from StaffCircle Display the Amazing Truth of Employees’ Lies as Part of the Recruitment Process

I’m Launching My Trucking Company. What Kind of Insurance Do I Need?

Five Effective Ways to Motivate High-Flying Employees

Here’s How Bars Create A Lively & Bustling Atmosphere For Customers

Why Great Customer Service is Essential for Online Business

Working While Studying: Pros and Cons to Consider

Which Stock Is Best to Buy In 2022?

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Latest Articles

  • Simulation Training Takes Hold in Customer Service Centers
  • Qualifications and Skills for a Career in Customer Service Management
  • Verint Research Reveals What Really Matters to Consumers in their Physical and Digital Shopping Experiences
  • E-Commerce Payments: 5 Ways to Reduce Costs
  • What Renters Think of High Rent Prices

Customer Service News

  • The Wine Society Selects Secure Automated Payments from Encoded
  • Virtual Design and Collaboration in Lockdown Enhances the Customer Experience
  • ITS Group Release Cloud-Based Customer Service Feedback Solution
  • BigChange Drives Expansion at Grounds Maintenance Company Greenskape
  • Reputation Unveils 2022 Property Management Report Findings and Rankings

Knowledge Base

  • How to Drive Traffic to Your Tattoo Shop Website
  • How to Manage Your Brand New Business
  • Everything You Need to Know About Casino Customer Support
  • How to Provide a World-Class Service to Customers: A Freelancer’s Guide
  • Fast Promotion of an Online Store on Instagram

Manager’s Toolbox

  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate
  • Are You Turning Into Your Old Boss?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 20 Essential Customer Service Skills

  • Telephone Customer Service

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • What’s a Customer Worth?

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