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Knowledge Base

6 Rules to Communicate with Customers More Effectively

4 Benefits of System Integration for Businesses

The 3 Keys to Success for a Food Truck Business

How to Simplify your Employees’ Onboarding Process by using Transcription?

5 Ways to Figure Out If You Need a Home Warranty

Currency Pair in Forex Trading

How to Keep Staff Motivated When Working from Home

Why Is a Digital Casino Preferable to a Traditional One for Customers?

How to Boost Staff Engagement with Online Learning

Why Working In Customer Service Is a Great Career Move In 2022

Attracting Customers: How to Improve the Success of Your New Business

Lead Generation Tips and Strategies for Construction Businesses

Ways to Improve Customer Service for Moving Companies

Looking Professional at Work: Tips From the Experts

Difference between Customer Service and Customer Support at Online Casinos

How E-Signatures Improve Customer Experience

What Skills Should a Customer Service Advisor Have?

8 Ways to Quickly Get Some Cash in an Emergency

Help Yourself Achieve Career Success With These Tips

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Latest Articles

  • The Benefits of Post-Purchase Support in Ecommerce
  • How to Keep Customer Journeys on the Frictionless Path
  • The Importance of Emotional Intelligence in Contact Centers
  • Enjoy a Slice of Customer Data Analytics Pi (e)
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Customer Service News

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  • Waterfield Tech Launches Impact Analysis to Streamline CX Decision-Making in the Contact Center
  • Ringover to Exhibit at the Recruitment Agency Expo 2023
  • Darlington Borough Council Secures Contact Centre Payments With PCI Pal
  • WhatsApp Is a Consumer Favorite, but Only 30% Of Professionals Use It

Knowledge Base

  • How Digital Identity Verification Can Help You Hire and Onboard Employees Remotely
  • 8 Ways to Run a Sustainable Online Business
  • Assignment Writing Services or Chat GPT- Which Is Better?
  • 7 Books You Need to Read to Ace Any Marketing Assignment
  • How Betting Sites Use Customer Service

Manager’s Toolbox

  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

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  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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