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Knowledge Base

Free Your Staff from the Front Desk – Make Smart Technology Work for You

Why Is Digital Marketing Better Than Traditional Marketing for Customer retention?

5 Reasons Why Your Branding Isn’t Working

How AI Has Changed Customer Service

How to Combine SEO and PPC Marketing Efforts

Top 10 HR Management Software for HR Managers in 2022

Qt in Use. 10 Stories of Customer Success

A Forthcoming Office Move: How to Prepare Employees

Online Meeting in iMind: 7 Ways to Improve Video Conferencing

The Telltale Signs Of Productivity Anxiety

A Guide to Understanding the Importance of Project Management

How to Highlight Your Customer Service Skills on Your Resume: 3 Great Options to Try

Want to Study Online? Here Are Some Helpful Tips

5 Business Metrics That You Should Track Closely

Top Reputation Management Tips and Tricks That Will Help Your Company

11 Ways Employee Communication Apps Boost Productivity

Four Careers to Grow Into for Those With Customer Experience Background

8 Ways to Be a Better Leader

5 Important Health and Safety Tips to Keep Clients Safe on Your Premises

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
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  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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