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Knowledge Base

How AI Has Changed Customer Service

How to Combine SEO and PPC Marketing Efforts

Top 10 HR Management Software for HR Managers in 2022

Qt in Use. 10 Stories of Customer Success

A Forthcoming Office Move: How to Prepare Employees

Online Meeting in iMind: 7 Ways to Improve Video Conferencing

The Telltale Signs Of Productivity Anxiety

A Guide to Understanding the Importance of Project Management

How to Highlight Your Customer Service Skills on Your Resume: 3 Great Options to Try

Want to Study Online? Here Are Some Helpful Tips

5 Business Metrics That You Should Track Closely

Top Reputation Management Tips and Tricks That Will Help Your Company

11 Ways Employee Communication Apps Boost Productivity

Four Careers to Grow Into for Those With Customer Experience Background

8 Ways to Be a Better Leader

5 Important Health and Safety Tips to Keep Clients Safe on Your Premises

Upgrading and Innovating, How Technology Can Help Keep You Relevant

Real Estate: Top Five Ways to Manage Customer Relationships

5 Best Practices to Improve Business Efficiency

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Sabio Group Strengthens Operating Board with Two Key Appointments
  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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