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Knowledge Base

15 Steps to Building Lasting Client Relationships

How to Write to Customers

How 5G Will Impact the Customer Experience

Four Reasons Why You Should Invest in Customer Education

6 Steps to Implementing Customer Discovery for Startups

Five Key Skills for Virtual Team Leaders

3 Customer Service Tips for Marketing Agencies

Keeping Track of Your Business Expenses: A Guide

Why Are So Many Contact Centres Switching to Cloud Phone Systems?

Understanding How Fraud Can Affect Your Business

5 Powerful Tools for Social Media Customer Service

Why You Should Invest in the Best Business Equipment

How to Improve Customer Service on Your Website

20 Creative Customer Loyalty Ideas to Keep Customers Happy

How to Ensure Productivity and Cleanliness in Your Office

Six Essential Steps to Expand Your Technology Company in the USA

Use Market Research to Improve Customer Relationships and Increase Sales

Why AYANA Midplaza Jakarta Is the Place to Visit for Authentic Guest Service

The Key to Succeeding in Real Estate? Improved Customer Service

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Knowledge Base

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Manager’s Toolbox

  • What is the Hofstede Model of Organization Culture?
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  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
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About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

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  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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