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Knowledge Base

How to Succeed in Sales: Driving a Company Car and More

Does Your Company Need an Instagram Account? How to Use Instagram for Customer Service

Survey Results from StaffCircle Display the Amazing Truth of Employees’ Lies as Part of the Recruitment Process

I’m Launching My Trucking Company. What Kind of Insurance Do I Need?

Five Effective Ways to Motivate High-Flying Employees

Here’s How Bars Create A Lively & Bustling Atmosphere For Customers

Why Great Customer Service is Essential for Online Business

Working While Studying: Pros and Cons to Consider

Which Stock Is Best to Buy In 2022?

4 Things You Didn’t Know About Operating Your Own Fleet

How Good is Amazon’s Customer Service? (Full Review)

Improve Your Company’s Image Using These Powerful Strategies

Everything You Need to Know About Casino Customer Support

What to Put In a Cover Letter

Honing In On the Benefits of a Dedicated Team Model for Startups

Transferable Skills You Need

Rules that Online Casino Platforms Use to Provide Quality Customer Service

8 Great Careers You Can Do With A Master’s In Management

How To Start A Business With Very Little Capital At Hand

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Sabio Group Strengthens Operating Board with Two Key Appointments
  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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