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Knowledge Base

Upgrading and Innovating, How Technology Can Help Keep You Relevant

Real Estate: Top Five Ways to Manage Customer Relationships

5 Best Practices to Improve Business Efficiency

How to Succeed in Sales: Driving a Company Car and More

Does Your Company Need an Instagram Account? How to Use Instagram for Customer Service

Survey Results from StaffCircle Display the Amazing Truth of Employees’ Lies as Part of the Recruitment Process

I’m Launching My Trucking Company. What Kind of Insurance Do I Need?

Five Effective Ways to Motivate High-Flying Employees

Here’s How Bars Create A Lively & Bustling Atmosphere For Customers

Why Great Customer Service is Essential for Online Business

Working While Studying: Pros and Cons to Consider

Which Stock Is Best to Buy In 2022?

4 Things You Didn’t Know About Operating Your Own Fleet

How Good is Amazon’s Customer Service? (Full Review)

Improve Your Company’s Image Using These Powerful Strategies

Everything You Need to Know About Casino Customer Support

What to Put In a Cover Letter

Honing In On the Benefits of a Dedicated Team Model for Startups

Transferable Skills You Need

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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