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Knowledge Base

Satisfying Your Customer’s Needs

What Is Omnichannel Marketing and How to Apply It?

Choosing a Winning Resume Format: 3 Tips to Get Your Application Noticed

Why Localization Is Part of Good Customer Service

Websites and Apps: Friends or Rivals?

Why Customer Support Managers Should Know About VPNs

How to Pick the Right Customer Service Training Software

How to Avoid Common Mistakes When Shopping on AliExpress

10-Step Plan to Launching Your Mobile Business

How Technology Can Help You Improve Your Company’s Customer Service

Is Your Chat Solution Successful?

It’s High Time to Enhance Your Event Ticketing App With Advanced Functionality

5 Customer Service Metrics You Should be Tracking Right Now

5 Call Metrics Digital Agencies Can’t Afford to Ignore

Diversify to Improve Your Business

Winning Customer Service with Wix Answers

A Guide to Using Live Chat to Grow Your Business

With Live Chat, One Size Doesn’t Fit All

An Introduction to Robots; How Important Are They?

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Latest Articles

  • The Benefits of Post-Purchase Support in Ecommerce
  • How to Keep Customer Journeys on the Frictionless Path
  • The Importance of Emotional Intelligence in Contact Centers
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Customer Service News

  • MyQualityTeam Launch New Contact Centre Software That Improves Agent Performance by 180%
  • Waterfield Tech Launches Impact Analysis to Streamline CX Decision-Making in the Contact Center
  • Ringover to Exhibit at the Recruitment Agency Expo 2023
  • Darlington Borough Council Secures Contact Centre Payments With PCI Pal
  • WhatsApp Is a Consumer Favorite, but Only 30% Of Professionals Use It

Knowledge Base

  • How Digital Identity Verification Can Help You Hire and Onboard Employees Remotely
  • 8 Ways to Run a Sustainable Online Business
  • Assignment Writing Services or Chat GPT- Which Is Better?
  • 7 Books You Need to Read to Ace Any Marketing Assignment
  • How Betting Sites Use Customer Service

Manager’s Toolbox

  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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