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Knowledge Base

When Customer Service Matters Most

Improving the Security of Businesses That Deal with Sensitive Information

Why Customer Service Management Is So Crucial to Your Business

Elements of Great Customer Service

Possible Outcomes Of Unresolved (Or Ignored) Customer Complaints and Requests

Different Symbols to Know for Online Gaming Customers

How to Get Support for GamStop Customers in the UK

6 Steps You Need to Take To Start a YouTube Channel

New Job in Naples? Here’s What You Need to Know About Moving There

How to Drive Traffic to Your Tattoo Shop Website

How to Manage Your Brand New Business

Everything You Need to Know About Casino Customer Support

How to Provide a World-Class Service to Customers: A Freelancer’s Guide

Fast Promotion of an Online Store on Instagram

How to Successfully Land a Job in Customer Service

10 Ways a VPN Can Help Your Team Deliver Exceptional Customer Service

Free Your Staff from the Front Desk – Make Smart Technology Work for You

Why Is Digital Marketing Better Than Traditional Marketing for Customer retention?

5 Reasons Why Your Branding Isn’t Working

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Sabio Group Strengthens Operating Board with Two Key Appointments
  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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