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Knowledge Base

Customer Service Job Hunt Tips and Tools

How Your Business Can Avoid the Most Common VAT Problems

How to Prepare for a Presentation – with Examples

Top 7 Casino Games Guide for Customers

What Is the Importance of a Business Manager Resume?

Creating the Perfect Resort Experience

Useful Tips On How To Successfully Sell Your Online Course

How To Choose a File Transfer Solution for Your Business

How to Use a Sales Dashboard to Monitor Team Performance

5 Creative Ideas to Build Customer Loyalty

Casinos That Genuinely Care About Their Customers Hit the Jackpot

How to Increase Your Scheduling Efficiency

Why Your Business Needs an Automated Compliance Solution

Top 5 Ways to Improve Your Customer Service

The Popularity of Esports in 2021: Dota 2 for Aussies

Step-By-Step Guide for Successful SaaS Application Development

4 Simple Strategies to Increase Customer Morale

How To Advertise Different Medical Services to Customers?

Knowledge Management Platform: A Tool for Your Remote Workforce

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Customer Connect Expo 2025
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Latest Articles

  • The Future of Contact Centers: Remote Work, AI, and Workforce Optimization
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  • Case Studies: How Leading Brands Improved Customer Satisfaction with CX Tech
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Customer Service News

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Knowledge Base

  • How Discipline Drives Business Productivity? Lessons Learned!
  • How to Use Edge Computing for Real-Time Financial Data Processing
  • Why Spade69 Casino Is Considered One of the Best Online Casinos for Australians
  • Overview of the Most Popular Slots at Casinochan – Hits Among Players
  • Simple Customer Service Tips for Entrepreneurs in 2025

Manager’s Toolbox

  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only
  • What Is Buridan’s Ass and How Does It Impact Customer Service Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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