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Knowledge Base

What to Put In a Cover Letter

Honing In On the Benefits of a Dedicated Team Model for Startups

Transferable Skills You Need

Rules that Online Casino Platforms Use to Provide Quality Customer Service

8 Great Careers You Can Do With A Master’s In Management

How To Start A Business With Very Little Capital At Hand

How to Increase the Chances of a Job in Customer Services

How Can a Headhunter Help You Find Top Talent in Austin?

Marketing Strategies Utilized by Top Real Estate Agents

6 Reasons to Invest in Bitcoin

What Is Planogramming?

Why Is Your Home Office Setup So Important?

Gadgets You Need When Starting a New Business

What is Chronic Care Management?

5 Ways to Choose the Right Customer Service Automation Tools

Understanding Why a Lone Worker Safety Policy Is Essential for Customer and Employee Relationships

The Metaverse is Going to Transform Customer Experiences Across the Film and Entertainment Industry

Designing the Ultimate Break Room to De-Stress Employees at Work

Three Tech Advancements That Have Had Huge Impacts on Customer Service

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Customer Connect Expo 2025
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Latest Articles

  • Green Credentials Matter: How Energy Practices Influence Client Trust and Loyalty
  • How Service Teams Can Use CRM to Personalize Every Interaction
  • How Modern Businesses Can Stay Ahead in Times of Change
  • 10 Reasons Why Automation Testing Transforms Customer Service
  • How to Identify Friction Points with Customer Journey Analytics

Customer Service News

  • Ultatel Launches Intelligent Voice AI Agent to Streamline Task Automation Across Departments
  • 2025 NiCE International CX Excellence Awards Celebrate Customer Service Leaders
  • Cekura Secures $2.4M to Create a Robust Reliability Layer for Conversational AI
  • AI Receptionist (AIR) Now Generally Available from RingCentral
  • SAP Unveils New Cloud POS System to Enhance Retail Operations

Knowledge Base

  • What Should You Ask Before Choosing a Lender? Essential Questions for Customers
  • How Loan Software Personalizes Offers Based on Purchase History
  • How to Set Up a Business Email for Your Own Domain
  • Why Some Bets Are Worth More Than the Money
  • How to Know If Your SaaS Marketing Strategy Is Working

Manager’s Toolbox

  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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