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Customer Service News

EvaluAgent to Shake up the Contact Centre AI Market with the Launch of Conversation Analytics

ASAPP Automating 70% of Customer Service Agent Digital Messages with New AI Service

Canadian Digital Bank and Credit Card Customer Satisfaction Declines

Webhelp Chosen by The Sandbox to Help Design the Future of Metaverse Community Engagement

Zenarate Launches Concurrent Chat Simulation to Develop Top-Performing Chat Agents

Verizon and PCI Pal Release White Paper with Servadus Addressing Contact Centre Best Practices

TheLoops Launches on Zendesk Marketplace

Webinar: Calabrio Speech Analytics – The Power of One

Qualtrics and SAP Partner to Bring More Empathy to the Contact Center

Quantum Metric Integrates With Servicenow to Ease Contact Centre Frustration

PCI Pal Partners With Odigo to Provide Secure Payments

New Qualtrics Social Connect Helps Companies Respond Quickly over Social Media and Chat

Avaya Virtual Agent Now Available as a Ready to Deploy Configurable Service

Conjura Raises €15 Million Series A Round to Pioneer the Future of E-commerce with AI-Driven Analytics

Dyno-Rod Roll Out BigChange Cloud and Mobile Tech

Greg Rowe’s Contact Centre Solution Keeps Customer Payments Flowing With Talkdesk and PCI Pal

Customer Experience Innovation Set to Undergo Exponential Growth in the Next Decade, Research Finds

Urban Maintenance Scales Up with BigChange Mobile Technology

Sabio Group Unveils ‘Sabio Console’ – It’s New AI-Powered Customer Experience (CX) Platform