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Customer Service News

Future of Payments Survey Finds Increasing Consumer Trust Towards Digital Payment Methods

Energy Companies Feel British Public’s Social Media Wrath

Ipswich Team Powers to European Prizes for Putting Customers First

PCI Pal’s New Pay By Bank Innovation Shortlisted for Industry Award

Rentokil Initial Embarks on Global Digital CX Project with Sabio Group

PCI Pal Extends G-Cloud Certification

Market-defining Gartner Analyst Jim Davies Joins Calabrio as Chief Experience Officer

JWH Tanks Boosts Growth by 35% with BigChange Digital Transformation

New Hammer Contact Center Testing Capabilities Pinpoint CX Failures at Scale

Tipping Point Pressure: 60% Of Customer Service Managers Say This Will Be the “Toughest Winter Yet”

Waterfield Tech Research: Customer Experience Leaders Lag Significantly in Deploying Conversational AI

Reputation Appoints Liz Carter as Chief Marketing Officer

Air Europa Chooses PCI Pal to Enhance Contact Centre Payment Processes

Qualtrics Announces Consumer Trends That Will Shape 2023

Zenarate Releases 2022 CX Leaders Trends & Insights, Consumer Edition Report with Execs In The Know

Sabio Group’s ‘makepositive’ Secures Digital Infrastructure Builder CityFibre on Multi-Year Contract

PCI Pal’s ‘Keep Calm and Simplify’ Podcast Discusses PCI DSS 4.0

Localz Adds Confirmation, Cancellation and Rescheduling Capabilities to Its Customer Engagement Solution

Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives