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Customer Service News

CodeBroker Introduces “CS Resolve” for Customer Service Appeasement

Calabrio ONE Now Available via Twilio Flex Ecosystem

2021 Predictions on the Future of Voice Technology

2021: The High Street Lives on 

Nextiva Launches NextOS Platform to Bring Communications and Business Applications to All Companies

Excellent Ratings Sees EDF Reappoint Kura to Provide Customer Services

Free Webinar: Meeting Consumer Demands for Frictionless Support

Localz Close £2M Funding Round to Support Business Post-COVID

PCI Pal shortlisted for Best Technology Initiative at the Card and Payments Awards

Belgian CX Specialist Premium Plus Opens Office in the UK

Milk & More Carries on in a Crisis With Secure Automated IVR and Agent Assisted Payments From Encoded

Intercom’s New Research Reveals 5 Transformative Customer Support Trends

Customer Service and Experience Summit 2020 – Free Pass

Sunbelt Rentals Transforms Business with BigChange Mobile Technology

Calabrio Spotlights Winners of Analytics Competition and One Awards at Virtual Customer Conference

Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement

Free Webinar: Voice of the Customer with TGI Fridays & More

Six Large UK Businesses Engage ECS for Contact Centre Transformation Projects in 2020

Webinar: Reduce Cost by Connecting With Customers More Easily

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Salesforce Essentials




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Customer Service News

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Knowledge Base

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Manager’s Toolbox

  • Two Tips for Getting Faster Replies to Your Emails
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About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

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  • Telephone Customer Service

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • What’s a Customer Worth?

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