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Customer Service News

Localz Appoint New Head of Customer and Partner Success for Europe 

Trustee Fire and Security Boost Productivity with BigChange Field Service Technology

New Data Reveals Two-thirds of Consumers Say Brands Still Aren’t Getting Customer Service Right

Chill Out, Relax, Take It Easy: PCI Pal Removes the PCI Compliance Worry From Chill Insurance

Free Webinar: Supercharging Customer Care and Optimizing Experiences

Introducing TheLoops 1.0 – An Intelligent Support Operations Platform

Michelin Implements PCI Pal for Secure and Compliant Payments

Calabrio Hires New CFO as the Cloud WEM Leader Continues Accelerated Growth

Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity

ADTANCE Delivers Industrial Customer Service Solution for Microsoft Teams

Puzzel Extends Partnership with PCI Pal’s Omnichannel Payment Portfolio

Complete Shutter Doors Boost Productivity by 20% with BigChange

Free Webinar: How Leaders Build a Customer-Centric Culture

Happiness Matters: PCI Pal Shortlisted for WorkL Workplace of the Year Awards 2021

Macro 4’s Information Management Suite Extends Personalization and Business Intelligence Capabilities

PCI Pal Shortlisted for Enterprise Security Solution Award at Security Excellence Awards 2021

Rhett Parsons Joins the AnswerNet BPO Team

Europa Announces Employee Expansion

Bespoke International Reveals Record Breaking Growth

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Manager’s Toolbox

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About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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