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Customer Service News

SoftBank Unveils AI Filter to Shield Workers from Customer Anger

Forrester Report Highlights Decline in Customer Service

Zenarate Named Disruptive Technology of the Year at 2024 CCW Excellence Awards

Zingly Launches a Bold AI-Driven Future of CX for a World Beyond 1-800 Calls and Chatbots

Sabio Group Wins New Contract with Swedish Energy Firm Vattenfall for Cloud Contact Centre Transformation

Pluxee Serves Up Transformative CX with Cloud Migration Powered by Sabio and Genesys

Motorway and Business Systems Scoop the Partnership Award at The Forum 2024 Awards

Citrus Group Stays Connected with BigChange Job Management Software

Meaning Teams up with Five9 Enabling Seamless Conversations and Improved Contact Center CX

Zenarate AI Coach Highlighted in Frost and Sullivan Report on Workforce Optimization in Global Contact Centers

Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry

EnviroVent Boosts Productvity with BigChange Field Service Tech

Avaya and LivePerson Team Up to Set New Standards in CX

Chat GPT-4o Set to Revolutionize Customer Experience with Voice Engagement

TTEC Digital Awarded Patent for AI Systems Orchestration in Customer Experience

Sabio Group Recognised for CX Expertise with Series of Awards

New Enhancements to Avaya Experience Platform Elevate CX

Commbox Launches Connect Partner Programme Offering Market-Leading Automation and AI Capabilities

Verint Lands $7 Million Deal to Ramp up AI-Driven Results for Fortune 500 Company