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Customer Service News

Aquant’s 2025 Field Service Benchmark Report Reveals AI Enabling 39% Faster Machinery Repairs and More

Enghouse Completes Acquisition of Aculab PLC

Microsoft Launches Multilingual Voice Agents for Contact Centers

Twilio Drives Conversational AI Forward with ConversationRelay

Agentforce 2.0: The Next Evolution in Digital Labor Platforms

Moneypenny and VoiceNation Make It Rain Gift Cards for Rainbow Village

Cho-Time (SSF Group) Enters Strategic Partnership With yoummday to Revolutionise Its BPO Operations

Prosper Boosts Customer Satisfaction with NICE CXone Mpower

Grupo Juguetron Selects RELEX to Enhance Efficiency and Customer Experience

HubSpot Announces Acquisition of Frame AI to Leverage Conversational Data

Introducing Kaleyra AI: Tata Communications’ Vision for AI-Driven Customer Engagement

Gartner Forecasts Shift to AI-Only Service Channels by 2028

Southwest Gas Tops Customer Satisfaction Rankings in the West for Fifth Consecutive Year

BT Group Harnesses AI to Transform Customer Support

Vapi Dials-in $20M in Series A Led by Bessemer to Bring AI Voice Agents to Enterprise

Meet Jovee AI: The Revolutionary Generative AI Virtual Assistant for Customer Contact Centers

Aampe Deploys 100 Million AI Agents to Power the Next Wave of Personalization and Raises $18M

Amazon Joins Quick Commerce Frenzy in India with 15-Minute Grocery Delivery Tests

Kore.ai Launches Agentic AI Platform ‘AI for Work’