Customer Service News

Introducing GRAIA: The New Agentic AI and CCaaS Platform

SoundHound AI Joins Forces with Allina Health to Enhance Patient Engagement

Salesforce Announces $8 Billion Acquisition of Informatica

MOIC Secures Prestigious Service Award

ENTOUCH Wins Customer Service Organization of the Year Award

Bright Pattern and OmniSphere360 Join Forces for AI-Driven Omnichannel Customer Engagement

New India Assurance Celebrated as Best Brand in Customer Experience by Times of Oman

Olímpica Elevates Customer Experience with Toshiba’s Self-Checkout and Security Suite

Salesforce Launches Agentforce to Meet Financial Sector Challenges

MasterCard Fee Case Could Mean £70 for UK Shoppers

ISC-CX Introduces ‘CX Intelligence Framework’ to Transform Mystery Shopping

Alorica Launches CX2GO: A Secure CX Solution for Rapidly Growing Brands

Jabra Unveils Engage AI Complete Solution

Asia Motors Wins Prestigious Service Award by Kaiyi Global

VisitorsCoverage Wins Stevie Award for Outstanding Customer Support

The Truth About Klarna’s Backtrack on AI and the Rehiring of Humans

Seven-Eleven Tests Robot Delivery Service in Japan

The Future of Shopping? 35% of Consumers Turn to AI

DoorDash and Wing Bring Drone Delivery to Charlotte

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