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Customer Service News

MetTel Employees Win Stevie Awards for Customer Service Professional of the Year

Calabrio Charts Record Year-on-Year UK Growth as Demand for Cloud Technology Soars During Lockdown

EDF Selects BigChange to Support Energy Solutions Delivery

Dixa Acquires Elevio – Focused on Helping Brands Improve the Quality of Customer Support

Reputation Welcomes Dave Mingle as Vice President of Customer Experience

Using Automated Analytics to Identify Contact Centre Issues and Solutions in Turbulent Times

Macro 4 Launches Out-of-the-Box Customer Self-Service Portal for Fast-Tracking Digital Initiatives

Air France KLM European Sales and Service Centre Continues Strong Employee Engagement Partnership with Thrive

Free Webinar: Kickstarting Your Customer-Centric Culture

BigChange Raises Over £75 Million from Great Hill Partners

BigChange Field Service Tech Boosts Providor’s Smart Meter Business

Verint Enables Boundless Customer Engagement Following Completion of Cognyte Software Spin-Off

BOIPA Selects ServisBot to Help Merchants Help Themselves

Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange

ADTANCE Fieldstreaming Solution Powers Live Video Customer Support from Multiple Cameras

Gone in 3 Seconds: Mobile Shoppers Don’t Wait for Websites to Load

PCI Pal Announces Partners for Upcoming Payments: The Future of Security and CX Conference

Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s WFO Report

Pandemic Lockdown Has Accelerated Interest in CRM Systems