≡ Menu

Customer Service News

Sabio Group Secures Aramis Group’s Aramisauto to Strengthen French Customer Base

Davies Embarks on Global Digital Transformation Project With Sabio Group

New Era of Telephone Payments: SOTpay Shakes Up the Industry as IVR and DTMF Hang Up

Webinar: Using Analytics to Find and Address Unknowns and to Drive a Better Customer Experience

Sailing the Waters of Innovation: A Round-Up of ‘Disrupt on the River’

Hodge Clemco Rolls-Out Paperless Working with BigChange Mobile Tech

Warmable Aims To Help Customers With Next Day Visits

Belgium’s Memo Group Selects Sabio Group for Twilio Flex Implementation

Zenarate AI Coach Transforms How Agents Learn and Perform Through Natural Language AI Simulation Training

Sabio Group & Its CRM Consultancy, makepositive, to Tackle AI Evolution at Salesforce World Tour

Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards

BigChange Smart Route Optimiser Promises to Reduce Operating Costs

PCI Pal Highlights the Significance of Multi-Payment Options in the Wake of Mastercard Outage

PCI Pal is Enhancing Contact Centre Payments Through the Power of AI

Sabio Launches Groundbreaking Wellbeing Companion Solution as Part of Major Programme

Say What? Mishearing on Customer Calls Costing Contact Centres £246M

BigChange Mobile Tech Opens Up Savings for ASE Autogate

The Contact Company Selects Calabrio WFM to Power BPO Operations

Harte Hanks Chosen to Provide Customer Support for Soon-to-Launch Streaming Service MSG+