Customer Service News

Elizabethtown Gas Tops J.D. Power Rankings for Midsize Gas Utilities in the East Region

Verint Introduces Unique Bot for Customer and Employee Experience Scoring

Verint Joins Wordwatch Partner Programme to Enhance Communications Data Management

Westcon-Comstor Taps TTEC Digital to Lead Global Sales Process Optimization

Ozonetel Debuts ‘CXi Switch’ for Seamless Customer Engagement

Auto Windscreens Receives Servicemark Reaccreditation from the Institute of Customer Service

Plumbing & Gas Solutions Save Big with BigChange Fuel

Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape

Meesho Launches Innovative Voicebot to Ensure 24/7 Customer Support

TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix

BigChange Supports Business Growth at ECO Providers

Talented Trio Win Awards at Customer Service Centre

CommBox Secures $15M Investment, Prioritizing AI in Customer Experience

Celebrating Excellence in Customer Service at the Colorado Springs Gala

75% of Most Visited Websites in U.S. And Europe Are Not Compliant With Privacy Regulations

Transform Your Contact Centre: Join Business Systems and teneo.ai for a Webinar on ‘Going Digital-First’

Business Systems and Teneo.ai Partner to Revolutionise Contact Centres with Advanced Voice Automation and Generative AI

Starbucks Under New Leadership: Brian Niccol’s Vision for a Fresh Customer Experience

Microsoft Introduces AI Agents for Enhanced Customer Service

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