Customer Service News

Qualtrics Announces New Real-time Contact Center Solutions to Make Agents More Productive

Sinch and Zapier Expand Partnership to Deliver Widest Range of Messaging to Businesses — Seamlessly

Award Winners Show How Calabrio Analytics Powers Up Annual Savings and Revenue Growth

PCI Pal Partners with Virgin Atlantic to Secure Its International Omnichannel Payments

Energy Providers Inundated with Customer Calls Due to Price Hikes, Infinity Data Reveals

Gartner Predicts No Reduction in Customer Service Spending in Coming Year

KM2 Solutions Expands Caribbean Operations

Free Webinar: Great Customer Service for Heat Networks

Survey Reveals Consumer Expectations Heightened as a Result of Inflationary Price Hikes

PCI Pal Launches Open Banking Payments for Contact Centres

What Makes Cape Town Attractive to the International BPO Industry

Learnship Launches Sprint to Make Customer Care Professionals Fluent in English in Record-Breaking Time

HammerRTC for Amazon Connect Now Available

The Wine Society Selects Secure Automated Payments from Encoded

Virtual Design and Collaboration in Lockdown Enhances the Customer Experience

ITS Group Release Cloud-Based Customer Service Feedback Solution

BigChange Drives Expansion at Grounds Maintenance Company Greenskape

Reputation Unveils 2022 Property Management Report Findings and Rankings

Contact Centers Close to Breaking Point According to New Global Survey

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