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Customer Service News

Southwest Gas Tops Customer Satisfaction Rankings in the West for Fifth Consecutive Year

BT Group Harnesses AI to Transform Customer Support

Vapi Dials-in $20M in Series A Led by Bessemer to Bring AI Voice Agents to Enterprise

Meet Jovee AI: The Revolutionary Generative AI Virtual Assistant for Customer Contact Centers

Aampe Deploys 100 Million AI Agents to Power the Next Wave of Personalization and Raises $18M

Amazon Joins Quick Commerce Frenzy in India with 15-Minute Grocery Delivery Tests

Kore.ai Launches Agentic AI Platform ‘AI for Work’

It’s a Bird! It’s a Plane! It’s My Drone Delivery!

Great Southern Bank Enhances Customer Experience with Advanced Contact Centres

Elizabethtown Gas Tops J.D. Power Rankings for Midsize Gas Utilities in the East Region

Verint Introduces Unique Bot for Customer and Employee Experience Scoring

Verint Joins Wordwatch Partner Programme to Enhance Communications Data Management

Westcon-Comstor Taps TTEC Digital to Lead Global Sales Process Optimization

Ozonetel Debuts ‘CXi Switch’ for Seamless Customer Engagement

Auto Windscreens Receives Servicemark Reaccreditation from the Institute of Customer Service

Plumbing & Gas Solutions Save Big with BigChange Fuel

Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape

Meesho Launches Innovative Voicebot to Ensure 24/7 Customer Support

TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix