Sabio Group, the digital customer experience (CX) transformation specialist, has announced it has been named as a supplier on Crown Commercial Service’s Network Services 3 (NS3) framework.
This year’s framework, with its enhanced emphasis on ‘cloud first’ connectivity solutions and emerging technologies, such as the Internet of Things (IoT) and Smart Cities, aligns with Sabio’s progressive approach to digital transformation – providing an accessible and effective route for buyers to market all network and communication services.
Sabio, which has offices across the UK in London, Bristol, Manchester and Glasgow, has been included this year as a named Supplier in the Contact Centre Solutions and Inbound Telephony Services lots.
Its NS3 framework inclusion comes a few months after it was also included in the UK Government’s G-Cloud framework, strengthening its ability to serve the UK public sector as a recognised Cloud Software and Cloud Support supplier.
Danny Seaborne, Sabio Group’s Managing Director for UK, Nordics, and Africa said: “Being named as a supplier on the NS3 framework is a further testimony to our commitment to the highest standards of service and delivery.
“Our named supplier status will help to open doors to deeper collaborations with public sector organisations. We’re eager to support them in their digital customer experience transformation journeys.”
Danny continued: “We believe that Sabio’s recognition as a named supplier on the NS3 framework underscores our proven track record in this industry. Our ability to understand and optimise the customer journey through innovative solutions aligns well with the government’s forward-thinking approach. This substantiates Sabio’s growth, innovation, and dedication to helping improve the digital experiences of our public sector customers.”
Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2022/23, CCS helped the public sector to achieve commercial benefits equal to £3.8 billion – supporting world-class public services that offer best value for taxpayers.
CCS’s new NS3 agreement builds on the success of its predecessor, Network Services 2, continuing to offer core network services such as site-to-site and site-to-cloud (wide area network), satellite and 5G connectivity, as well as local area wireless network access, and unified communication solutions. It is the latest iteration in a line of successful strategies aimed at facilitating and improving connectivity and network services across the UK.
Being named supplier on the agreement will provide Sabio with new opportunities to contribute its expertise in enhancing customer experiences in the public sector.
Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India.
The Group, which includes ‘makepositive’, delivers solutions and services that seamlessly combine digital and human interactions to support exceptional customer experiences.
Through its own technology, and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio, Google, Amazon and Salesforce, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.
The Group works with major brands worldwide, including Aegon, AXA Assistance, Bankia, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil, Essent, GovTech, HomeServe, Sainsbury’s Argos, Telefónica, Think Money and Transcom Worldwide.