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Customer Service News

Seven-Eleven Tests Robot Delivery Service in Japan

The Future of Shopping? 35% of Consumers Turn to AI

DoorDash and Wing Bring Drone Delivery to Charlotte

Wolters Kluwer Recognized for Exceptional Customer Support with NorthFace ScoreBoard Award

Will AI Do Your Shopping? Walmart Prepares for What’s Next

Twilio Launches Next-Generation Customer Engagement Platform

Milesight’s Smart Restroom Tech: Redefining Customer Experience

Spice Island Beach Resort Receives Customer Excellence Honor from British Airways Holidays

Revealed: Fintechs with the Most Customer Complaints 

Boosting Customer Service: Target Claims Express Self-Checkout Success

Shaping the Future of Broadband Experience with the Broadband Forum

Airports Face $695 Million Loss Due to Passenger Dissatisfaction

Oman CX Forum 2025: Elevating Customer Experiences

Top Three Airlines for Customer Satisfaction in 2025

Customer Service Champions: Three Businesses Earn 16th Consecutive Talk Award

Armenia Outshines Europe in Service Excellence, Says Expert

The Future of Customer Support? Realbotix Introduces AI-Powered Robots

BluStream Doubles Its User Base and Appoints VP of Product Marketing

GeoComputing Group Expands Support Center Operations to Round-the-Clock, Round-the-Globe with New Australia Location

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Customer Connect Expo 2025
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Latest Articles

  • Five Signs of Change in Customer Service Tech in 2026
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Customer Service News

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Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
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Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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