Customer Service News

Using Automated Analytics to Identify Contact Centre Issues and Solutions in Turbulent Times

Macro 4 Launches Out-of-the-Box Customer Self-Service Portal for Fast-Tracking Digital Initiatives

Air France KLM European Sales and Service Centre Continues Strong Employee Engagement Partnership with Thrive

Free Webinar: Kickstarting Your Customer-Centric Culture

BigChange Raises Over £75 Million from Great Hill Partners

BigChange Field Service Tech Boosts Providor’s Smart Meter Business

Verint Enables Boundless Customer Engagement Following Completion of Cognyte Software Spin-Off

BOIPA Selects ServisBot to Help Merchants Help Themselves

Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange

ADTANCE Fieldstreaming Solution Powers Live Video Customer Support from Multiple Cameras

Gone in 3 Seconds: Mobile Shoppers Don’t Wait for Websites to Load

PCI Pal Announces Partners for Upcoming Payments: The Future of Security and CX Conference

Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s WFO Report

Pandemic Lockdown Has Accelerated Interest in CRM Systems

CodeBroker Introduces “CS Resolve” for Customer Service Appeasement

Calabrio ONE Now Available via Twilio Flex Ecosystem

2021 Predictions on the Future of Voice Technology

2021: The High Street Lives on 

Nextiva Launches NextOS Platform to Bring Communications and Business Applications to All Companies

  1. Pages:
  3. 1
  4. 2
  5. 3
  6. 4
  7. 5
  8. 6
  9. 7
  10. 8
  11. ...
  12. 22
LangOps
Salesforce Essentials
Balto




About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Categories

Info

Privacy

Contact us

Advertise

Disclaimer

© Customer Service Manager (CSM) 2005-2021