Customer Service News

Global Growth Continues as Sigma Connected Appoints New Chief Strategy Officer

Ascensos Implements Iris Clarity’s Cutting-Edge Voice Isolation Software to Eliminate Background Noise on Customer Calls

Zenarate Selected by Genpact to Develop Top-Performing Agents Using AI Conversation Simulation

EXL Named a Leader in ISG Provider Lens Power and Utilities Services and Solutions Report

ResultsCX Expands into Europe – Acquires 60K and Establishes European Headquarters in London

Qualtrics Announces New Real-time Contact Center Solutions to Make Agents More Productive

Sinch and Zapier Expand Partnership to Deliver Widest Range of Messaging to Businesses — Seamlessly

Award Winners Show How Calabrio Analytics Powers Up Annual Savings and Revenue Growth

PCI Pal Partners with Virgin Atlantic to Secure Its International Omnichannel Payments

Energy Providers Inundated with Customer Calls Due to Price Hikes, Infinity Data Reveals

Gartner Predicts No Reduction in Customer Service Spending in Coming Year

KM2 Solutions Expands Caribbean Operations

Free Webinar: Great Customer Service for Heat Networks

Survey Reveals Consumer Expectations Heightened as a Result of Inflationary Price Hikes

PCI Pal Launches Open Banking Payments for Contact Centres

What Makes Cape Town Attractive to the International BPO Industry

Learnship Launches Sprint to Make Customer Care Professionals Fluent in English in Record-Breaking Time

HammerRTC for Amazon Connect Now Available

The Wine Society Selects Secure Automated Payments from Encoded

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