Tridon Docs
logourl
The Magazine for Customer Service Managers & Professionals
≡ Menu
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • About CSM
  • Subscribe
  • Privacy

Customer Service News

PCI Pal Launches Open Banking Payments for Contact Centres

What Makes Cape Town Attractive to the International BPO Industry

Learnship Launches Sprint to Make Customer Care Professionals Fluent in English in Record-Breaking Time

HammerRTC for Amazon Connect Now Available

The Wine Society Selects Secure Automated Payments from Encoded

Virtual Design and Collaboration in Lockdown Enhances the Customer Experience

ITS Group Release Cloud-Based Customer Service Feedback Solution

BigChange Drives Expansion at Grounds Maintenance Company Greenskape

Reputation Unveils 2022 Property Management Report Findings and Rankings

Contact Centers Close to Breaking Point According to New Global Survey

BigChange Lifts the Weight of Job Management for Upholstery2u

Sabio Group Enhances Agent-Wellbeing Offering with Latest Acquisition

Envirocare Transforms Grounds Maintenance Services with BigChange Tech 

Strong Investment in CX Sees Sabio Group Drive Record Growth

BigChange Elevates Green Ambitions for VM Elevators

Teleperformance UK Selects PCI Pal to Secure Expanding Payment Methods for Global Enterprise Customers

Free Webinar: Confidence-Enabling Experiences

Zenarate AI Coach Recognized as a Leading Contact Center Training Solution at the Annual 2022 CCW Excellence Awards

Artificial Intelligence Firm ASAPP Releases New AI Transcription Service for Call Centres

  1. Pages:
  2. «
  3. 1
  4. ...
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10
  11. 11
  12. ...
  13. 34
  14. »
RWS Tridon Docs
CX Survey
Customer Service & Experience 2023
Subscribe




Latest Articles

  • Premier BPO Receives Two Prestigious Awards At SOCAP Impact Awards Gala
  • Payment Orchestration – Why It’s Time to Call the Tune
  • 7 Ways to Elevate CX in Banking
  • Reduce Work Friction in Call Centers, and You’ll Ease the Agent Turnover Crisis
  • Forrester Finds AI Used in Marketing by Two-Thirds of B2B Brands

Customer Service News

  • Loop Insurance Triples Customer Self-Service Rate With Quiq’s Innovative Generative AI
  • Harnessing the Future of AI in Customer Service: Sabio’s AI & Automation CX Community Day
  • Cirrus Releases Game-Changing Upgrade to Their Contact Centre Platform
  • New Calabrio Research: AI Will Impact Customer Service Agents, but Not How We Anticipate
  • Angloco Fights Job Management Fires with BigChange Field Service Tech

Knowledge Base

  • Top 8 Ways in Which Metaverse Technology Has Transformed Businesses
  • An Effective Guide to Improving Financial Literacy
  • Best Business Ideas for Your Project in 2024
  • How to Choose a Help Desk Software for Technical Support?
  • Meet a Real Breakthrough—Pin-Up Aviator, a Slot That Challenges Everyone

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

Categories

Info

Privacy

Contact us

Advertise

Disclaimer

© Customer Service Manager (CSM) 2005-2023