Customer Service News

Adapting Systems to Meet New Financial Conduct Authority Complaints Handling Regulations

Artificial Intelligence Helps IVR Deliver Middle Ground in Customer Service

More Candidates Needed for Customer Service jobs

CX Pros to Advance Careers and Programs at New Training and Certification Event

Call Centers Go Mobile to Satisfy Higher Customer Service Expectations

Association of Convenience Stores Launches Guide for Retailers on Welcoming Disabled Customers

C-Level Telco Speakers to Share Views on Implementing a Successful CEM Programme

Customer Experience Management Experts to Gather in Dubai

Got a Complaint? New Solution Tackles Customer Grievances Head-on

Top 15 CRM Software Awards 2015/16

Customer Engagement Index Reveals How Customers Interact with Brands

Supplier Self-Help Delivers Substantial Savings for Retailer

marcus evans to host the 3rd Annual Utility Call Center Operational Excellence Conference

Cognito Appoints Laurent Othacéhé as CEO

Eptica Achieves Magic Quadrant for the CRM Customer Engagement Center (CEC) Placement for Second Year

Service Desk Institute (SDI) Makes Three Key New Appointments

Gas Distribution Network Wins Customer Service Award

Recruitment Open Day to be Held for 300 New Jobs

Confirmit Announces 2015 Ace Award Winners

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