Customer Service News

HGS Unveils New Digital-Led Vision

VIVID Homes Uses CM.com’s Innovative Conversational AI Chatbot Platform to Fast-Track Customer Queries and Share Knowledge

VoiceFoundry Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award

Empirix Launches Hammer Voice Explorer to Accelerate Cloud Contact Center Transformation

Zenarate’s AI Coach Is Transforming Contact Center Performance Through AI Conversation Simulation

Localz Appoint New Head of Customer and Partner Success for Europe 

Trustee Fire and Security Boost Productivity with BigChange Field Service Technology

New Data Reveals Two-thirds of Consumers Say Brands Still Aren’t Getting Customer Service Right

Chill Out, Relax, Take It Easy: PCI Pal Removes the PCI Compliance Worry From Chill Insurance

Free Webinar: Supercharging Customer Care and Optimizing Experiences

Introducing TheLoops 1.0 – An Intelligent Support Operations Platform

Michelin Implements PCI Pal for Secure and Compliant Payments

Calabrio Hires New CFO as the Cloud WEM Leader Continues Accelerated Growth

Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity

ADTANCE Delivers Industrial Customer Service Solution for Microsoft Teams

Puzzel Extends Partnership with PCI Pal’s Omnichannel Payment Portfolio

Complete Shutter Doors Boost Productivity by 20% with BigChange

Free Webinar: How Leaders Build a Customer-Centric Culture

Happiness Matters: PCI Pal Shortlisted for WorkL Workplace of the Year Awards 2021

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