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Customer Service News

Customer Service of the Year Awards – Open for Entry

Results of First UK Contact Centre Quality Monitoring Survey Results Announced by Agilisys

Select Music Keeps Its IT in Tune with SIRE Technology and a Great Customer/Supplier Relationship

Advancing Service Together: The Event for Leaders in Customer Care, Service & Support

Customise Your Customer’s Experience: How Businesses Are Mass Producing Personalised Digital Engagement

Social Media is the Fastest Channel for Customer Service According to New Research

Poor Customer Experience Costs UK Brands £234 Billion a Year in Lost Sales

Customer Engagement Leads to Competitive Advantage for B2B Companies, Says New Study

Loyalty will Drive Competitiveness for Retailers

Virgin Care Customer Service Team Shortlisted for a Patient Experience Award

PPL Electric Utilities Wins National Award for Customer Service Improvements

Britons Would Rather Fill Out Their Annual Tax Return Than Speak to Customer Service

Customer Service Professionals: It’s All About the Money

CXPA Recognizes Verint for Superior Customer Experience Program

NewVoiceMedia Finalist for B2B Customer Excellence Award

Twelve Finalists Compete in 2016 Customer Contact Innovation Awards

CGS Acquires Mas Cerca Contact Center

Brands are Failing at Personalized Customer Experience Finds hybris Study

Telecoms Need to Find More Ways to Help Customers