Waterfield Tech survey
logourl
The Magazine for Customer Service Managers & Professionals
≡ Menu
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • About CSM
  • Subscribe
  • Privacy

Customer Service News

Survey Reveals Consumer Expectations Heightened as a Result of Inflationary Price Hikes

PCI Pal Launches Open Banking Payments for Contact Centres

What Makes Cape Town Attractive to the International BPO Industry

Learnship Launches Sprint to Make Customer Care Professionals Fluent in English in Record-Breaking Time

HammerRTC for Amazon Connect Now Available

The Wine Society Selects Secure Automated Payments from Encoded

Virtual Design and Collaboration in Lockdown Enhances the Customer Experience

ITS Group Release Cloud-Based Customer Service Feedback Solution

BigChange Drives Expansion at Grounds Maintenance Company Greenskape

Reputation Unveils 2022 Property Management Report Findings and Rankings

Contact Centers Close to Breaking Point According to New Global Survey

BigChange Lifts the Weight of Job Management for Upholstery2u

Sabio Group Enhances Agent-Wellbeing Offering with Latest Acquisition

Envirocare Transforms Grounds Maintenance Services with BigChange Tech 

Strong Investment in CX Sees Sabio Group Drive Record Growth

BigChange Elevates Green Ambitions for VM Elevators

Teleperformance UK Selects PCI Pal to Secure Expanding Payment Methods for Global Enterprise Customers

Free Webinar: Confidence-Enabling Experiences

Zenarate AI Coach Recognized as a Leading Contact Center Training Solution at the Annual 2022 CCW Excellence Awards

  1. Pages:
  2. «
  3. 1
  4. 2
  5. 3
  6. 4
  7. 5
  8. 6
  9. 7
  10. 8
  11. 9
  12. ...
  13. 32
  14. »
Customer Service & Experience 2023
CX Survey
Streem customer support
RWS Tridon Docs
Subscribe




Latest Articles

  • Enhancing Customer Service with AI Technology
  • Blueprint to Become a Customer Service “Rockstar”
  • Omnichannel Customer Service: What, Why, and How?
  • Payment Gateway Services – the Hidden Gem
  • Can ChatGPT Be Used for Customer Service?

Customer Service News

  • BigChange Mobile Tech Opens Up Savings for ASE Autogate
  • The Contact Company Selects Calabrio WFM to Power BPO Operations
  • Harte Hanks Chosen to Provide Customer Support for Soon-to-Launch Streaming Service MSG+
  • Quickline Speeds Up Customer Service in Contract With Makepositive
  • PCI Security Standards Council Welcomes PCI Pal CISO, Geoff Forsyth, to Its Board of Advisors

Knowledge Base

  • Five Companies Known for Their Exceptional Customer Service
  • Importance Of ELD Devices For Small Fleet Owners
  • Top Tips to Build Customer Trust and Credibility In 2023
  • Taking Control of Document Versions: Leveraging DMS for Efficient Document Management
  • What is the Difference Between Retail and Institutional Investor Customer Service?

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

Categories

Info

Privacy

Contact us

Advertise

Disclaimer

© Customer Service Manager (CSM) 2005-2023