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Customer Service News

Calabrio Announces Winners of Analytics Competition and ONE Awards at Customer Conference

transcosmos Composes Effortless Experiences with Avaya OneCloud CCaaS with Conversational AI

UK Trades Businesses Bounce Back From COVID, but Soaring Costs Mean One-In-Eight Fears Failure

New Calabrio Report Diagnoses Why Contact Centres Struggle with High Agent Turnover in 2021

Kore.ai Launches SmartAssist, the World’s First AI-Native End-to-End Contact Center as-a-Service Solution

Reputation Study Finds that Hospitality Consumer Journey is Centered on Digital Reputation

Chrome OS Offers Fully Integrated Solution for Contact Centers

CX Webinar: Driving Customer Lifetime Value with Effortless Experience

Loyal Customers Are Worth 22X More Than Average Customers According to New Retail Report

Late Delivery Is the Number One Complaint Made by Customers to Couriers on Twitter

Ventrica Announce Jamaica Launch

High Five! PCI Pal Celebrates Shortlisting in Five Payment Industry Award Categories

BigChange Mobile Workforce Technology Drives Business Growth for Brewster Bros

Reuters Events Customer Service & Experience 2021: Free Live Pass

Appreciate Launches the ‘Big Thank You’ Reward Incentive

Webinar: Fuelling Growth in 2022 – Technology, Collaboration, Strategy

Yext Announces Yext AI Search for Salesforce Service Cloud on Salesforce AppExchange

Seymour Taylor Selects Workbooks CRM to Strengthen Growth

PCI Pal Signed-up to Reduce Payment Security Risk for Essex County Council