BigChange has launched a series of Analytics Dashboards to display critical business information for field service firms.
Big-screen graphs and tables provide an instant view of performance, such as job costs, productivity, customer service, and finance. The dashboards receive live data from across the business, including job updates from field operatives equipped with mobile devices, giving managers and staff complete visibility of all aspects of the business.
The new Analytics Dashboards are part of the BigChange job management system which incorporates a mobile workforce app, customer relationship management (CRM, job scheduling, live tracking, financial management and business intelligence. As a cloud-based system, BigChange can be accessed anywhere through any internet-connected device. The dashboards give a live snapshot of business performance so are ideally suited for display on a large screen in the office.
Currently BigChange has developed 7 different dashboards covering job performance, resource utilisation, customer service, sales, invoices due, quote status and job profitability. Behind the easy-to-view graphs and tables is a comprehensive business information management system that analyses and processes data from across the business.
“With digitisation, workforce management systems generate vast amounts of data that are of little use by themselves,” says Jonathan Isaacs, Product Marketing Manager, BigChange. “The challenge is to extract and analyse the plethora of data and then report in a meaningful way. Companies have typically used spreadsheets and software to produce individual reports, but this can be cumbersome and limited as nothing is connected together.
“BigChange now incorporates a powerful business information engine that pools from across a business, generating almost 14,000 points of data every minute. The resulting business information is then presented visually through the dashboards”.
Each dashboard shows performance metrics immediately highlighting potential issues such as poor resource utilisation, productivity, or job profitability. Those viewing a dashboard can click on graphs and drill down to identify any performance issues. Managers can then make better decisions to improve performance based on full and current insight.
Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.
In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.
BigChange is the complete Job Management system that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence into one simple to use and easy to integrate system, BigChange liberates customers from inefficient paper-based processes and the complexity of multiple different technology systems that hold their businesses back.
For more information please visit www.bigchange.com.