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Customer Service News

Jabra Unveils Engage AI Complete Solution

Asia Motors Wins Prestigious Service Award by Kaiyi Global

VisitorsCoverage Wins Stevie Award for Outstanding Customer Support

The Truth About Klarna’s Backtrack on AI and the Rehiring of Humans

Seven-Eleven Tests Robot Delivery Service in Japan

The Future of Shopping? 35% of Consumers Turn to AI

DoorDash and Wing Bring Drone Delivery to Charlotte

Wolters Kluwer Recognized for Exceptional Customer Support with NorthFace ScoreBoard Award

Will AI Do Your Shopping? Walmart Prepares for What’s Next

Twilio Launches Next-Generation Customer Engagement Platform

Milesight’s Smart Restroom Tech: Redefining Customer Experience

Spice Island Beach Resort Receives Customer Excellence Honor from British Airways Holidays

Revealed: Fintechs with the Most Customer Complaints 

Boosting Customer Service: Target Claims Express Self-Checkout Success

Shaping the Future of Broadband Experience with the Broadband Forum

Airports Face $695 Million Loss Due to Passenger Dissatisfaction

Oman CX Forum 2025: Elevating Customer Experiences

Top Three Airlines for Customer Satisfaction in 2025

Customer Service Champions: Three Businesses Earn 16th Consecutive Talk Award

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Customer Connect Expo 2025
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Latest Articles

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Knowledge Base

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Manager’s Toolbox

  • What are the 7 Rs of Logistics?
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  • What are the Ten Principles of Reinvention?
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About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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