Twilio has unveiled its next-generation customer engagement platform at the SIGNAL 2025 conference in San Francisco, designed for the AI- and data-powered world.
The platform aims to improve personalization, security, compliance, productivity, and ROI for its 335,000 active customer accounts and over 10 million developers.
Twilio’s platform, which integrates communications, data, and AI, will act as the infrastructure layer for every customer interaction, offering a unified profile API with contextual Segment CDP data.
New features include conversational AI tools like ConversationRelay, which enables the creation of sophisticated natural voice AI agents, and Conversational Intelligence for voice and messaging.
“We are facing the end of customer experience as we know it, and Twilio’s heritage in CPaaS, CDP, and AI-powered capabilities has positioned us well for a new era of customer engagement,” said Khozema Shipchandler, Chief Executive Officer at Twilio. “To be successful, every business needs the right infrastructure: communications channels to connect with customers, contextual data to understand them, and the ability to accelerate it all with AI in a way that’s powerful, flexible, and trustworthy.”
Twilio is also expanding its trusted communications channels, offering regional data solutions, and enhancing its Segment CDP for real-time, personalized customer journeys.
The SIGNAL conference showcased Twilio’s leadership in customer engagement and welcomed industry leaders, featuring keynotes, breakout sessions, and the announcement of the AI Startup Searchlight Awards.
