Alorica Inc. has launched CX2GO, a plug-and-play contact center solution tailored for startups, small and medium-sized businesses, and fast-growing companies.
CX2GO offers access to skilled workforce, advanced technology, and real-time insights, enabling brands to scale quickly, meet consumer expectations, and drive growth amid economic volatility.
Companies using CX2GO can provide customer support across multiple channels without the complexity of traditional outsourcing models, with flexible staffing options and transparent pricing.
Each deployment of CX2GO includes 50 or fewer agents, expert team leads, QA and training support, and a dedicated account manager for excellence from the start.
Clients can choose to run CX2GO on the Genesys Cloud platform or integrate it with their systems for benefits like predictive routing and performance reporting.
“We’re excited to extend Alorica’s deep expertise to a new customer base. What started as a successful pilot program quickly became the impetus for officially launching CX2GO,” explained Alorica’s Co-CEO Max Schwendner.
“Whether you’re a growth-stage company, a rapidly scaling tech brand, or a digital-first business navigating increased demand, CX2GO is built specifically to meet you and your customers where you are. Our flexible and reliable model frees up our fastest-growing clients so they can focus on future innovation while we manage and protect their customer interactions.”
Alorica reports that CX2GO has already shown positive results for hyper-growth brands, such as reducing training time, improving Net Promoter Score, and enhancing customer satisfaction and call resolution metrics.
