Jabra has introduced Engage AI Complete, which incorporates real-time speech-to-text transcription and generative AI to enhance agent performance and customer interactions.
The Engage AI Complete platform offers features such as live coaching, automated call summaries, real-time insights for supervisors, sentiment analysis, and analytics tools to facilitate better conversations and improved customer outcomes.
By utilizing AI for live transcription and tone analysis, agents can focus on callers without the need for note-taking, leading to clearer conversations and faster issue resolutions.
The platform also leverages ClearSpeech technology to reduce background noise, resulting in more meaningful interactions, reduced cognitive load for agents, and enhanced support for supervisors.
Engage AI, launched in 2022, introduced real-time tone monitoring and feedback for agents, with the addition of ClearSpeech in 2024 to enhance call clarity and reduce cognitive strain on agents.
Jabra Engage AI Complete is set to launch in June 2025, offering easy deployment and scalability for call centers, whether used with Jabra headsets or other professional headset brands.
