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Customer Service News

Superdial Raises $15M to Automate Healthcare’s Endless Admin Phone Calls

40% of Brits Willing to Pay for Human Support From Brands Over AI

Sabio Group’s Customers Receive Numerous Recognition at UK National Contact Centre Awards

TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven Customer Experience Solutions

Sanas Unveils First-Ever AI-Powered Simultaneous Language Translation: Real-Time Speech-to-Speech Translation

French CX Leaders Embrace AI Revolution as Sabio’s Disrupt Makes Sold-Out Paris Debut

Firstsource and Sanas Join Forces to Transform Customer Conversations with AI

Introducing GRAIA: The New Agentic AI and CCaaS Platform

SoundHound AI Joins Forces with Allina Health to Enhance Patient Engagement

Salesforce Announces $8 Billion Acquisition of Informatica

MOIC Secures Prestigious Service Award

ENTOUCH Wins Customer Service Organization of the Year Award

Bright Pattern and OmniSphere360 Join Forces for AI-Driven Omnichannel Customer Engagement

New India Assurance Celebrated as Best Brand in Customer Experience by Times of Oman

Olímpica Elevates Customer Experience with Toshiba’s Self-Checkout and Security Suite

Salesforce Launches Agentforce to Meet Financial Sector Challenges

MasterCard Fee Case Could Mean £70 for UK Shoppers

ISC-CX Introduces ‘CX Intelligence Framework’ to Transform Mystery Shopping

Alorica Launches CX2GO: A Secure CX Solution for Rapidly Growing Brands