On May 28, 2025, the Oman CX Forum, hosted at the prestigious St. Regis Al Mouj Muscat Resort, will act as the hub for innovation, collaboration, and recognition in customer experience strategies.
Organized by Muscat Media Group in collaboration with Gulf Leaders Circle and presented by Infoline, the event will bring together over 200 senior professionals spanning multiple industries to engage in insightful discussions and knowledge-sharing opportunities.
A Gathering of Visionaries
The Oman CX Forum 2025 will convene industry leaders, decision-makers, and CX professionals across banking, retail, telecom, hospitality, healthcare, insurance, and more. This wide-reaching representation underscores the universal importance of customer experience in modern business operations.
Topics of discussion will be guided by both regional and global CX trends, focusing on actionable strategies to optimize and elevate customer interactions. Key themes include:
- AI and Automation in service delivery to streamline processes and enhance efficiency.
- Personalization of the customer journey, ensuring every touchpoint feels tailored and relevant.
- Strategies for building and maintaining customer loyalty.
- Leveraging data and analytics to enhance decision-making and CX outcomes.
- Establishing a customer-first mindset and empowering frontline teams.
- Fostering emotional connections and delivering impactful service experiences.
These discussions aim to provide businesses with practical strategies to create exceptional customer interactions that build trust, satisfaction, and advocacy.
Celebrating Excellence The Oman CX Awards
A significant highlight of the forum is the Oman CX Awards 2025, which will recognize the most customer-centric brands and professionals in the Sultanate. Winners will be honored across 35 product and service categories based on votes from consumers nationwide. Recipients of the Times of Oman Best Brand in Customer Experience Award will stand out as leaders in putting customers first.
Additionally, select CX professionals will receive awards for their notable contributions to advancing customer-centric practices in Oman. It’s not just recognition but a testament to the growing importance of customer experience as a strategic advantage.
Why Attend the Oman CX Forum
Attendees will gain access to:
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Valuable Networking Opportunities
Connect with over 200 high-level professionals, strategists, and solution providers who are shaping the future of customer experience.
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Expert Insights and Strategy Recommendations
Keynote speakers and industry panels will offer actionable advice to help bridge the gap between customer expectations and service delivery.
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Recognition and Impact
Celebrate the top brands and individuals that leave lasting impressions on customers and set benchmarks for excellence in the region.
Join the Dialogue on Oman CX 2025
The opportunities to grow and thrive in this highly competitive landscape lie in an organization’s ability to understand and excel in customer experience. The Oman CX Forum 2025 is your chance to be at the forefront of this revolution. It’s more than just an event; it’s a movement toward creating customer-first brands for a better tomorrow.
For event details, contact: Sanjeev Rana – sanjeev@mmg.om or
Syed Amir Saleem – syed.amir@mmg.om.
