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Knowledge Base

The Ultimate Guide to Car Insurance for Young Drivers

Benefits if Your Employees Have United Shirts

Is Your Customer Service Team Underperforming? Here Are 7 Reasons Why It Happens, and Strategies to Fix This

The State of Customer Service in Universities

How You Can Track Employee Hours

Great Tips To Make Your Videos Look Professional

12 Ways Personal Injury Lawyers Can Give Excellent Customer Service

3 Reasons to Have an Attorney for Your Ecommerce Store

How Loyalty Coupons Can Help Your Business

3 Things to Keep in Mind When Planning an International Online Conference

Things Customers May Not Know About the Zantac Lawsuit

What Is Trucking Factoring and How Can It Help Your Business Thrive

3 Ways Azure Can Improve Your Customer Service Instantly

6 Essential Things an Employer Should Include in an Employment Contract

Bridging the Engagement Capacity Gap

Looking for Extra Income? 5 Hobbies That Can Make You Money

7 Ways to Provide Online Sports Betting Customer Service

How to Create a Successful Business Website

4 Ways to Create a Better Online Customer Service Experience

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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