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Knowledge Base

4 Essential Tips for Customer Service in the Medical Industry

Improve Your Company’s Online Visibility With These Helpful Steps

The Step-by-Step Of Using LinkedIn to Generate Inbound B2B Leads

Free HR Software Is a False Economy, Here’s Why…

Everything About Local Citations You Need to Know

5 Tips for Hosting a Successful Virtual Company Event

How to Provide an Advanced Customer Service Experience

Best 5 Tools Your Team Should Use for Top Performance

How to Showcase Your Company Culture to Customers

The Need for Great Customer Service

5 Exciting Features of An Advanced Last-Mile Delivery Platform

How to Succeed at Forming and Operating Your Own Business Entity

8 Building Blocks of Academic Writing

7 Tips to Save You From Information Fatigue Syndrome

Business Communication 101: 6 Ways to Motivate Student Employees

Why a Telephone Answering Service Is a Great Idea for Your Small Business

The Ultimate Guide to Car Insurance for Young Drivers

Benefits if Your Employees Have United Shirts

Is Your Customer Service Team Underperforming? Here Are 7 Reasons Why It Happens, and Strategies to Fix This

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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