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Knowledge Base

How Staff Can Protect Their Data and Company Information Whilst Working From Home

How Can Good Construction Site WiFi Help Enhance Customer Service in the Construction Sector?

Services That Can Help You Minimize Chargebacks

I Want To Fortify My CV – Where Does Customer Service Fit In?

The Major Benefits of Utilizing CRM for Your Business

The Essential Guide To Simplifying Your Customer Invoice System

Key Considerations for Customer Service in the Hair and Beauty Industry

How Online Learning Can Help Employees Improve Their Performance at Work

The Importance of a Personal Statement for Business Management CV

Real Estate Purchasing is Affordable. A Myth or the Reality?

The Apps You Should Get if You Want to Be Better at Managing Your Business

The Importance of Maintaining Cyber Security in Your Business

Legal Tips for Starting a Small to Medium Business (SMB)

How to Use Instagram to Boost Service and Satisfaction for Customers

Here’s What You Need to Know About the Relationship Between Sales and Customer Service

It Starts With Staff: 5 Tips for Expanding Your Business’ Team

Why is Delivering Great Customer Service Important If You Want to Become a Therapist?

Great Ways to Enhance Customer Service at Your Business

Remember in-Person Customer Service? It’s Coming Back in 2021

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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