Customer Connect Expo
logourl
The Magazine for Customer Service Managers & Professionals
≡ Menu
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Privacy

Knowledge Base

The Important Role of Customer Service in Financial Products

Angular: A Great Choice for Various Types of Business Solutions

Important Factors to Consider Before Moving to the Big Apple

How Staff Can Protect Their Data and Company Information Whilst Working From Home

How Can Good Construction Site WiFi Help Enhance Customer Service in the Construction Sector?

Services That Can Help You Minimize Chargebacks

I Want To Fortify My CV – Where Does Customer Service Fit In?

The Major Benefits of Utilizing CRM for Your Business

The Essential Guide To Simplifying Your Customer Invoice System

Key Considerations for Customer Service in the Hair and Beauty Industry

How Online Learning Can Help Employees Improve Their Performance at Work

The Importance of a Personal Statement for Business Management CV

Real Estate Purchasing is Affordable. A Myth or the Reality?

The Apps You Should Get if You Want to Be Better at Managing Your Business

The Importance of Maintaining Cyber Security in Your Business

Legal Tips for Starting a Small to Medium Business (SMB)

How to Use Instagram to Boost Service and Satisfaction for Customers

Here’s What You Need to Know About the Relationship Between Sales and Customer Service

It Starts With Staff: 5 Tips for Expanding Your Business’ Team

  1. Pages:
  2. «
  3. 1
  4. ...
  5. 68
  6. 69
  7. 70
  8. 71
  9. 72
  10. 73
  11. 74
  12. ...
  13. 95
  14. »
Customer Connect Expo 2025
Subscribe




Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Categories

Articles

News

Manager's Toolbox

Knowledge Base

Info

Privacy

Contact us

Advertise

Disclaimer

© Customer Service Manager (CSM) 2005-2025