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Customer Service News

Coveo Announces its AI-Powered Relevance and Recommendations Technology for ServiceNow

How Improved Customer Education Helped Nintex Drive 153% Higher Annual Recurring Revenue

CRM Platform Drives Change for National Charity

Huawei Launches New Customer Experience Recruitment Campaign

Customer Service Summit: CSM Discount Code

Bosch Service Solutions Wins Technology Leadership Award

United Utilities’ Service Recovery Team Wins Awards Hat-Trick

Webinar: Empower Your Customer Support Workforce in 2019

Wagamama is King of Customer Satisfaction

The Future of Trade Unions – Treat Your Members Like Customers

New Data Shows What Customers Hate When Calling Businesses

Companies Struggle to Keep Their Customers Happy

New Customer Research Reveals Low Complaints Handling Performance at Energy and Water Suppliers

PCI Pal Honoured at the PCI 2019 Awards for Excellence for Second Consecutive Year

Banks Come out on Top with Customers: What Can Others Learn?

TEN DIGIT Communications Selects ID R&D to Provide Continuous, Zero-Effort Biometric Authentication to its Intelligent Messaging Platform

New Report by Opus Trust Marketing Unveils the Hidden Opportunity of Customer Correspondence

80% of Shoppers Plan to Avoid the High Street on Black Friday

Digital Excellence Research Summary Report 2019 Reveals Double-Edged Sword