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Customer Service News

United Utilities’ Service Recovery Team Wins Awards Hat-Trick

Webinar: Empower Your Customer Support Workforce in 2019

Wagamama is King of Customer Satisfaction

The Future of Trade Unions – Treat Your Members Like Customers

New Data Shows What Customers Hate When Calling Businesses

Companies Struggle to Keep Their Customers Happy

New Customer Research Reveals Low Complaints Handling Performance at Energy and Water Suppliers

PCI Pal Honoured at the PCI 2019 Awards for Excellence for Second Consecutive Year

Banks Come out on Top with Customers: What Can Others Learn?

TEN DIGIT Communications Selects ID R&D to Provide Continuous, Zero-Effort Biometric Authentication to its Intelligent Messaging Platform

New Report by Opus Trust Marketing Unveils the Hidden Opportunity of Customer Correspondence

80% of Shoppers Plan to Avoid the High Street on Black Friday

Digital Excellence Research Summary Report 2019 Reveals Double-Edged Sword

Axis Group Hosts Institute of Customer Service CEO Breakfast

Airlines’ Digital Customer Service Research Revealed

AI Technologies Are Revolutionising Customer Service, Research Shows

Lack of Preparation for AI Implementation Can Lead to Long-Term Failings

Keep Calm and De-Scope! PCI DSS Compliance for Contact Centres

Cake Calamity Proves Canity’s Value in a World of Crummy Customer Service